Online Reputation Specialist Jobs

Conceptualize, develop and deliver commercially astute, insightful reputation management, communications and digital strategies for clients.

Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

Stellar communication, writing, and presentation skills.

Willing to both set strategy, and implement, as needed; displays strong analytical and problem-solving skills.

· Experienced: A hands-on, seasoned team

•Conceptualize, develop and deliver commercially astute, insightful reputation management, communications and digital strategies for clients.

•Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

· Experienced: A hands-on, seasoned team

· Integrated: Multichannel storytelling mindset and capabilities

•Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

•Stellar communication, writing, and presentation skills.

· Experienced: A hands-on, seasoned team - no entry level employees

· Integrated: Multichannel storytelling mindset and capabilities

Set priorities for yourself; be able to manage certain issues

Research, identify and manage third-party vendors

Strong communication skills; both written and verbal

BENEFITS OF WORKING FOR CONFIDANT

•Manage day-to-day operations of specific accounts, including coordination of integrated workstreams, client communication, and team management.

· Experienced: A hands-on, seasoned team

· Integrated: Multichannel storytelling mindset and capabilities

•Provide financial oversight and manage work products to align with scope.

•Strong interpersonal skills, with proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.

•Stellar communication, writing, and presentation skills.

- Proven experience in online marketing, social media management, or digital advertising

- Proficient in social media platforms, content management systems, and digital marketing tools

- Bachelor's degree in marketing, communications, or a related field (or equivalent experience)

- Strong written and verbal communication skills

- Creative thinking and problem-solving abilities

- Knowledge of SEO best practices and digital marketing trends

Minimum of two years of prior work experience, preferably in social media community management or related field

Manage key stakeholder conversations with senior level global leadership

Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liasioning with policy, etc.

Previous experience managing Brands and Crisis in Social Media

Strong communicator (both verbal and written); creative copy writing skills

Understand the full spectrum of customer care policies and processes

You are aware of the trends in future of work, personal finance, and entrepreneurship

Ability to work independently and manage your time effectively

Content Creator — YouTube, TikTok, or Instagram

Reselling and Thrifting — including eBay, Etsy, Mercari, Poshmark, and others

E-Commerce — including Amazon, Shopify, and your own online store

Gig Economy — like DoorDash, Uber, or Lyft

Knowledge of office software such as Excel, Word, PowerPoint etc. with data processing experience and other data analysis capabilities are preferred.

Stay up to date with industry trends and best practices in online reputation management.

Excellent communication/listening skills and have experience in conflict resolution.

Adhere to MPP (master planning process) calendars and manage deadlines and deliverables with internal and external partners.

Collaborate with the Customer Care team to address customer complaints and service issues to ensure a positive customer experience.

Circulate sales dashboards on weekly, monthly and/or quarterly basis to key stakeholders. Monitor and effectively manage product reviews on pens.com.

Outstanding organizational and program management skills; able to manage competing priorities.

Manage deliverables through rigorous internal editorial, business area and compliance review, while ensuring messages meet the needs of a target audience.

Possess a strong knowledge of social media platforms and digital technologies.

Prefer experience working closely with senior level executives

Web publishing experience is preferred.

Bachelor's degree in communication, journalism, marketing, or related field; or equivalent work experience is required.

Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Utilize CRM and Phone Management System to ensure all metrices are being met.

Manage leads generated through multiple communication channels including incoming calls, email chat, and social media.

Maintain a comprehensive knowledge of product, community information, and customer service recovery strategies in your scope.

Utilize CRM to ensure accurate, timely customer information is entered and managed throughout the process.

Make outbound calls to customers to follow up on their experience

Manage any and all consumer support for consumers purchasing on Amazon.com

Have an innovative approach with all consumer questions and push to improve processes, perspectives, and the overall customer experience.

You have strong written and communication skills

We are passionate about living healthy lives and offer free Ancient Nutrition products.

Deliver excellent customer service support to our consumers through email, social media channels, live chat, etc.

Provide all online customer order support -ordering issues, updates on shipping, tracking information etc.

Proven work experience in a reputation management role and/or a direct customer service role that required responding to frustrated customers

Strengths in writing, organization, project management and emotional intelligence

Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change

Previously worked for a consumer finance company

Have experience with review platforms like Trustpilot, BBB, and Google Business profiles

Have experience working with an online reputation software platform such as Birdeye

Tracks online conversion ratios (appointments/sales, leads/converted appointments, appointments made/appointments kept) and reports information to the management team.

Familiarity with SalesForce or another similar customer relationship management (CRM) system.

Maintains current knowledge of all available products, inventory, events, etc.

Visits all communities monthly to maintain knowledge, updated photography, driving directions, and other community specifics.

A minimum of 3 years of sales experience, new home sales, or resale experience preferred

Current working knowledge of homebuilding and the residential real estate industry.

Utilize lead management software on a daily basis

Respond to all email, phone and chat leads immediately

Qualify each lead based on needs

Provide consistent follow-up to online leads with the goal of setting an appointment with the Onsite Sales Agents

Provide information and marketing materials to leads, along with other important selling points of each community

Work with each lead to determine best community and floor plan