Online Customer Service Specialist Jobs

Excellent time management skills with the ability to prioritise tasks and meet deadlines

Problem solving skills and the ability to manage complaints efficiently

Provide excellent product knowledge by maintaining a keen interest and understanding of all product lines.

Can work independently and confident to manage your own time and workload

Previous experience with ecommerce systems (D3R) is preferred, however full training will be provided to the successful candidate

Previous experience of working with call center solutions and email ticketing systems

Great communication skills with customers and co-workers

Knowledge of golf equipment/merchandise (preferred)

Provide creative solutions to customer issues/questions utilizing breadth of product & shipping knowledge

Communicate inventory, customer and systemic bottlenecks with Online Sales Managers & Warehouse Managers

Passion for golf and the industry

Advise & assist customers via phone/email in a timely & effective manner

Excellent written and verbal communication skills.

Skilled with online applications such as social media platforms and various other applications.

Customer service call center experience desired.

Knowledge of automotive systems desired.

Assist online customers with order tracking, part lookup, website navigation, returns and exchanges, and damaged or missing packages.

Provide assistance with online account questions, including billing, shipping, and O'Rewards loyalty program.