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NextGen Help Desk Technician Jobs in Florida

Help Desk Technician Jobs
By STOPSO At Orlando, FL, United States
Education, Experience, And Security Requirements
Analyze and resolve trouble tickets utilizing tools such as remote desktop
Meet established service level metrics for call response, technical support, and customer service
Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
Resolve trouble calls; in person at the help desk, over phone, and/or through email
Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
Help Desk Technician Jobs
By A. Duda & Sons, Inc. At Oviedo, FL, United States
Microsoft, Cisco, service management certifications (preferred)
A+, Server +, Network+ knowledge (certification preferred)
Working knowledge of Microsoft Suite of applications and remote control tools
Strong customer service and organizational skills, including excellent interpersonal and communication skills
Working experience troubleshooting software and hardware issues
Knowledge of ITIL foundation (preferably ITiLv3 certified)
Help Desk Technician Jobs
By Laiba technology At Fort Myers, FL, United States

Experience in IT Desktop Support and Team Management in Client Facing RolesThis position Leads IT Deskside staff with technical support or desktop/laptop computers, applications, printers and related ...

Help Desk Technician I
By Astadia At , Jacksonville, 32258, Fl
Gradually handling more complex and/or sensitive inquiries, which demand a higher level of knowledge and skills.
Build and Utilize knowledge base information to answer customer inquiries.
Knowledge of various computer software applications, Excel, Word, Power Point and Power Bi.
Knowledge of proper customer relationship/customer service practices.
Exceptional Written and verbal communication skills.
Spreadsheet preparation and tracking skills.

Are you looking for a job that combines your technical skills with your customer service experience? We are looking for a NextGen Help Desk Technician to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers with their inquiries. If you have a passion for technology and customer service, this is the perfect job for you!

A NextGen Help Desk Technician is responsible for providing technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer inquiries.

What is NextGen Help Desk Technician Skill Requirements?

• Excellent customer service skills
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team

What is NextGen Help Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or other technical certifications preferred
• Experience in a customer service or technical support role

What is NextGen Help Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices

What is NextGen Help Desk Technician Experience?

• Previous experience in a customer service or technical support role
• Previous experience troubleshooting hardware and software issues

What is NextGen Help Desk Technician Responsibilities?

• Provide technical support to customers and employees
• Troubleshoot hardware and software issues
• Provide technical assistance and resolve customer inquiries
• Monitor and maintain computer systems and networks
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