Membership And Visitor Services Representative Jobs

Knowledge of office management systems and procedures

Excellent time management skills and ability to multi-task and prioritize work

Collaborate and assist with coordination of tours (large groups, student trips, and VIPs) by communicating with FBI Experience Operations Manager.

Minimum of 1 year of experience and demonstrated strong skills in public speaking and verbal communication

Assist The FBI Experience by providing VSR services Monday through Friday, during regular business core hours: 8:00 a.m. – 5:00 p.m.

Provide a welcoming, memorable, and interactive experience for the general public.

·Strong interpersonal skills; Proven experience as a team player

Interact with potential customers to suggest retail merchandise and promote special offers

Manage designated special projects as requested.

Responsibilities include, but are not limited to the following:

·Knowledge of Nashville as a visitor destination preferred

·Exceptional customer service skills and a desire to interact with visitors

Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.

Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.

Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint

May be responsible for billing and delinquency processes for assigned groups.

Ensures accuracy and timeliness of the membership and billing function.

Positive personality, strong interpersonal communicator, and time management skills

Help manage the traffic flow of visitors and engage with all guests entering the facility

Sell tickets, process retail store transactions, and talk about the benefits of membership with all guests

Work with the Visitor Services Manager to train and assist new Visitor Services Associates

Give feedback about the Museum and ticketing policies to department managers for process/procedure improvements

Minimum six (6) months cashier and customer service experience

Excellent customer service skills; engaging and friendly personality

Excellent communication skills, with internal and external parties

Provides front-end customer service, including greeting visitors, promoting programming and exhibits, and accepting payment for admissions, merchandise, and services.

Carries out opening and closing procedures including floor check, verifies monitors, phones, and point-of-sale are working properly.

Answers the phone and relays calls and messages.

Monitors museum security activity and reports issues to appropriate party.

If you are relying on your education to meet qualification requirements:

Meet Selective Service Registration Act requirement for males.

College transcripts, if qualifying based on education.

You will be evaluated for this job based on how well you meet the qualifications above.

Appointment subject to background investigation and favorable adjudication.

Complete the initial online assessment and USAHire Assessment, if required.

Strong management/multi-tasking skills including the ability to organize and manage multiple priorities

Acts as liaison to our Web/IT team to initiate and manage membership requirements pertaining to the website or Fonteva

Develop and manage processes for identifying member needs.

Initiate and manage strategic partnerships with other auxiliary-related associations and groups to help recruitment and retention of membership

Develop and manage process for member feedback on programs and services

Supervises employees including, Member Services Representatives; Senior Manager, Membership (commissioned sales); and the Marketing Analyst.

Position Qualifications: Knowledge, Skills and Abilities

Knowledge of POS software management and Raiser’s Edge and ATMS software preferred.

Helps members and non-members with account management.

High school diploma / GED and/or combination of education and equivalent experience is required.

Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.