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Member Support Representative Jobs

Member Education Representative Jobs
By Colorado Public Employees' Retirement Association At , Denver, 80203 $60,000 - $79,000 a year
Effective relationship/case/account management skills and the ability to influence and inspire action
Responsible for meeting Division standards as set forth by management and the team
A combination of related education and experience equivalent to three years; bachelor’s degree preferred
Experience with digital engagement tools and platforms and the ability to utilize a variety of educational technology applications
Reports to: Member Education Manager
Develops and maintains relationships with affiliated PERA employers, and actively seeks to expand educational outreach for members through their employer
Member Support Representative Jobs
By Parchment At Scottsdale, AZ, United States
Bachelor’s degree or equivalent work experience in Higher Education or Education Technology
Experience using Microsoft Office products; familiarity with Salesforce and student information systems preferred
Superior communication skills, both written and verbal
Critical thinking and problem-solving skills
Engaging with our Members via email and by phone, to answer questions, solve problems, and build trust.
Work as part of a team to achieve key metrics and grow, together and individually.
Member Support Senior Manager
By WeWork At Chicago, IL, United States
You are a leader - you have experience working with and leading highly technical individuals
You have excellent communication skills – verbal and written with local language if necessary
10+ years of customer services or technology support
You are a problem solver - able to effectively leverage your team to identify issues and provide solutions by delegation
You are tech-savvy - you have a knack for learning and understanding the complex relationships between systems and processes
You have a mastery of industry standards used to measure, drive, and develop support teams.
Member Support Associate Jobs
By Avenir Talent Partners At United States
Proactively engage with customers to identify opportunities for them to derive maximum value from our offering
Collaborate with Business Development, Marketing, Finance, and Vendor Support teams to ensure the member is set up for success
Manage and perform the onboarding process for new members
Proven experience in customer support or customer success roles, preferably in a software or technology company
Strong problem-solving skills with a focus on a data-driven approach
Demonstrated ability to manage multiple priorities and work effectively
Member Support Specialist Jobs
By Common At Atlanta, GA, United States
Prior experience working in customer service, hospitality, client relations or account management
Impeccable organizational skills, attention to detail, and the ability to handle high volume inquiries and manage your own time
Manage communications around members onboarding and off-boarding
Exceptional verbal and written communication skills
Experience with Salesforce Service Cloud is a plus
Able to think critically about how our team can continually improve our members experiences
Associate Manager, Member Support (Remote)
By Guild At United States
Develop and implement operational strategies/change management skills to achieve department objectives.
Experience with change management and/or rolling out new processes/procedures to drive efficiency.
Ability to navigate knowledge management resources (Confluence, Guru, Salesforce, etc.) and communicate complex information in a concise and clear manner.
Set clear expectations and implement performance management strategies to drive excellence and identify growth opportunities for team members.
Education benefits and tuition assistance to help your future development and growth
We Currently Offer The Following Benefits
Associate Manager, Member Support (Remote)
By Guild At Denver, CO, United States
Develop and implement operational strategies/change management skills to achieve department objectives.
Experience with change management and/or rolling out new processes/procedures to drive efficiency.
Ability to navigate knowledge management resources (Confluence, Guru, Salesforce, etc.) and communicate complex information in a concise and clear manner.
Set clear expectations and implement performance management strategies to drive excellence and identify growth opportunities for team members.
Education benefits and tuition assistance to help your future development and growth
We currently offer the following benefits:
Member Support Manager Jobs
By Avenir Talent Partners At United States
Proactively engage with customers to identify opportunities for them to derive maximum value from our offering
Collaborate with Business Development, Marketing, Finance, and Vendor Support teams to ensure the member is set up for success
Manage and perform the onboarding process for new members
Proven experience in customer support or customer success roles, preferably in a software or technology company
Strong problem-solving skills with a focus on a data-driven approach
Demonstrated ability to manage multiple priorities and work effectively
Manager, Member Support Jobs
By Hotel Engine At , Denver, Co $70,000 - $85,000 a year
Collaborate cross functionally with key partners in Account Management, Biz Ops, Product, and Marketing to continue improving the overall customer experience
Managing performance across a team of Member Support associates, coaching them to reach their set goals and grow their platform knowledge
You have 3-5 years of experience leading Support teams with high level of accountability in a B2B industry
Pristine written & verbal communication skills - this job does require both phone and email communication across all teams
Experience with Salesforce.com (CRM) strongly preferred
This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.
Member Support Analyst - Onsite
By CereCore At Nashville, TN, United States
Grows general knowledge of current HPG web applications, portals, systems, contracts, pricing, and tiers.
Detail oriented with demonstrated ability to manage multiple projects and competing deadlines.
Prior experience supporting members in use of application software.
Two to three years of customer service experience
Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.
Uses the appropriate categories for logging incidents and requests and close service requests within the expected resolution date.
Member Representative - Colorado
By AAA-The Auto Club Group At Westminster, CO, United States
Medical, dental, and vision benefits
Strong communication and relationship building skills
401(k) plan with company matching and Retirement Saving Plan – WE help you save for your future!!!
Paid Time Off and Holiday Pay
Dedicated support staff to assist with customer service
Promoting and selling various membership and products
(Remote) Member Support Representative
By Sun Life At United States
Solid systems and technology skills
Strong verbal and written communication skills
Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
Manage stressful situations with composed behavior demonstrating empathy and understanding
Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.
Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible
Member Support Specialist Jobs
By Chess.com At , Remote
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Some proven customer support experience or experience as a client service representative
Exceptional communication and presentation skills
Strong collaboration and communication skills working in a fully distributed team
We are 100% remote (work from anywhere!)
Using our ticketing system you will respond to users issues and concerns with timeliness and detail
Collections Support Member Jobs
By National Merchants Association At Las Vegas, NV, United States
Effective time management skills and ability to prioritize tasks
Escalate any difficult calls or complaints to the Collections Manager as needed
High level of detail-orientation and critical thinking skills
Strong negotiation and persuasion skills
Bachelor’s degree in Business, Finance, or related field preferred
2+ years of experience in collections or payment processing preferred
Member Service Representative Jobs
By Greater Nevada Credit Union At , Ely, 89301, Nv $35,500 - $49,000 a year
Apply appropriate procedures and reporting requirements of the Bank Secrecy Act
Compensation is dependent on experience
Competitive compensation and Greater Benefits are part of our deal
Previous experience selling or referring products or services
Active listening and problem-solving skills
Possess effective written and verbal communication skills
Member Support Center Representative
By HRCU - Holy Rosary Credit Union At Rochester, NH, United States

HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, ...

Member Support Specialist Jobs
By WeWork At Chicago, IL, United States
Communicating feedback to Member Support Manager and team leaders to improve member experience
Partner with Community Management teams to resolve member issues; provide direct support to Community Management teams when necessary
Bachelor’s Degree or equivalent education/professional experience required
Providing high-quality customer service to members to ensure an excellent member experience, especially in difficult / escalated situations
At least 1-2 years of customer service-related work experience in a medium to high growth company and/or entrepreneurial environments
Excellent communication, writing, and presentation skills
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48504, Mi $22 - $26 an hour
Educating members on how to better manage their money
At least one year or more of credit union or financial experience
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!
Member Service Representative Jobs
By All In Credit Union At , Evergreen, 36401, Al $16.11 - $24.13 an hour
Prepares applications for credit to be reviewed by the Loan Officer and follows up with Loan Officer to determine status.
Ensure that all month end reporting has been completed.
Assists members and potential members with opening and closing Credit Union accounts, products and services.
Assures that appropriate records are maintained and required reports are prepared.
Acts as liaison between members and various organizations and departments.
Accurately posts, images, and records listed transactions while properly routing, and maintaining required member records.
Member Service Representative Jobs
By Tential At , Pensacola, Fl From $17 an hour
Hybrid Work At Home Option Post Training
*You have great listening & communication skills through both phone and email
Pensacola, FL: Reliably commute or planning to relocate before starting work (Required)
Customer Service Rep $17 per hour! OT Available
*Connect members with applications and products to meet their financial needs.
*Educate current and prospective members about our clients’ products and

Are you looking for an exciting opportunity to help people and make a difference? We are looking for a Member Support Representative to join our team and provide exceptional customer service to our members. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

Overview A Member Support Representative is responsible for providing customer service and support to members of an organization. They are responsible for responding to inquiries, resolving customer issues, and providing information about products and services. Detailed Job Description A Member Support Representative is responsible for providing customer service and support to members of an organization. They are responsible for responding to inquiries, resolving customer issues, and providing information about products and services. They must be able to effectively communicate with customers and provide them with accurate information. They must also be able to identify customer needs and provide solutions. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to troubleshoot and resolve customer issues
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a call center environment
Job Responsibilities
• Respond to customer inquiries and provide accurate information
• Resolve customer issues in a timely manner
• Provide information about products and services
• Identify customer needs and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management