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Member Services Rep Jobs in Massachusetts

Member Services Rep Full Time
By Planet Fitness At Boston, MA, United States
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
STD, LTD, Term Life Insurance and other benefits
Some Of Your Responsibilities Will Include
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Coordinator Of Member Services
By HealthFitness At Cambridge, MA, United States
Create and send out a bi-weekly staff newsletter and communicate content to all members of the Recreational Sports Management Team (RSMT).
Manage towel service operations including inventory, purchasing, cancellations, collection of past dues, and monthly reporting.
Perform Member Services and POC staff frontline responsibilities as appropriate.
High school diploma or GED along with 2+ years related industry experience required.
Strong interpersonal communication and customer service skills with the ability to motivate others.
Collect staff availability and assist with the monthly frontline Member Services schedule.

Do you have a passion for helping people? We are looking for a Member Services Rep to join our team and provide exceptional customer service to our members. If you have excellent communication skills and a commitment to providing the best possible experience, we want to hear from you!

Overview Member Services Representative is a customer service role responsible for providing assistance to members of an organization. They are responsible for providing information, answering questions, resolving issues, and helping members with their needs. Detailed Job Description Member Services Representatives are responsible for providing excellent customer service to members of an organization. They must be knowledgeable about the organization’s products and services and be able to answer questions and provide information. They must be able to resolve issues and help members with their needs. They must be able to handle customer complaints and provide solutions. They must be able to maintain a professional attitude and be able to work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multi-task
• Ability to work in a fast-paced environment
• Knowledge of the organization’s products and services
• Ability to resolve customer complaints
• Ability to maintain a professional attitude
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of the organization’s products and services
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to resolve customer complaints
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the organization’s products and services
• Knowledge of customer service software
• Knowledge of customer service techniques
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a call center
Job Responsibilities
• Provide excellent customer service to members
• Answer questions and provide information
• Resolve customer complaints
• Maintain a professional attitude
• Handle customer inquiries and requests
• Maintain customer records
• Follow up with customers to ensure satisfaction