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Member Services Rep Jobs in Colorado

Coordinator, Customer & Member Services
By AORN At Denver, CO, United States
Must have computer experience utilizing Windows-based software applications for database management, as well as proficiency in MS Office Suite.
Experience using a customer service database system or association management system, preferably using multiple systems simultaneously.
Demonstrates and maintains a firm understanding of AORN’s products and services and incorporates good cross-selling skills to introduce additional offerings.
Here are some of the excellent benefits we offer and why it’s so great to work here!
Monitors the department email boxes, responding to emails within department response time requirements.
Maintains current and accurate standard operating procedures for all activities/responsibilities.

Do you have a passion for helping people? We are looking for a Member Services Rep to join our team and provide exceptional customer service to our members. If you have excellent communication skills and a commitment to providing the best possible experience, we want to hear from you!

Overview Member Services Representative is a customer service role responsible for providing assistance to members of an organization. They are responsible for providing information, answering questions, resolving issues, and helping members with their needs. Detailed Job Description Member Services Representatives are responsible for providing excellent customer service to members of an organization. They must be knowledgeable about the organization’s products and services and be able to answer questions and provide information. They must be able to resolve issues and help members with their needs. They must be able to handle customer complaints and provide solutions. They must be able to maintain a professional attitude and be able to work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multi-task
• Ability to work in a fast-paced environment
• Knowledge of the organization’s products and services
• Ability to resolve customer complaints
• Ability to maintain a professional attitude
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of the organization’s products and services
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to resolve customer complaints
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the organization’s products and services
• Knowledge of customer service software
• Knowledge of customer service techniques
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a call center
Job Responsibilities
• Provide excellent customer service to members
• Answer questions and provide information
• Resolve customer complaints
• Maintain a professional attitude
• Handle customer inquiries and requests
• Maintain customer records
• Follow up with customers to ensure satisfaction