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Vp Member Services Contact Center Jobs in Missouri

Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting

Are you looking for a challenging and rewarding role in the customer service industry? Join our team as a VP Member Services Contact Center and help us provide exceptional customer service to our members. As a VP Member Services Contact Center, you will be responsible for leading a team of customer service representatives, developing and implementing customer service strategies, and ensuring that customer service standards are met. You will also be responsible for analyzing customer feedback and developing strategies to improve customer satisfaction. If you are passionate about customer service and have the skills and experience to lead a team, this is the perfect opportunity for you!

Overview The VP Member Services Contact Center is responsible for leading the Contact Center team in providing exceptional customer service to members of the organization. This position is responsible for developing and executing strategies to improve customer service, increase customer satisfaction, and ensure that the Contact Center meets its goals and objectives. Detailed Job Description
• Develop and implement strategies to improve customer service, increase customer satisfaction, and ensure that the Contact Center meets its goals and objectives.
• Monitor customer service performance and provide feedback to the Contact Center team.
• Develop and implement customer service policies and procedures.
• Ensure that customer service standards are met and that customer service issues are addressed in a timely manner.
• Develop and maintain relationships with customers and other stakeholders.
• Develop and implement training programs for the Contact Center team.
• Monitor and analyze customer service data and trends.
• Develop and implement strategies to improve customer service and increase customer satisfaction.
• Develop and implement strategies to reduce customer service costs.
• Develop and implement strategies to improve customer service efficiency.
• Develop and implement strategies to improve customer service quality.
Job Skills Required
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of customer service principles and practices.
• Knowledge of contact center operations and technologies.
• Knowledge of customer service metrics and analytics.
• Knowledge of customer service software and systems.
• Knowledge of customer service best practices.
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years of experience in customer service or contact center management.
• Proven track record of success in customer service management.
• Experience in developing and implementing customer service strategies.
• Experience in developing and implementing customer service policies and procedures.
• Experience in developing and implementing customer service training programs.
• Experience in developing and implementing customer service metrics and analytics.
• Experience in developing and implementing customer service software and systems.
Job Knowledge
• Knowledge of customer service principles and practices.
• Knowledge of contact center operations and technologies.
• Knowledge of customer service metrics and analytics.
• Knowledge of customer service software and systems.
• Knowledge of customer service best practices.
Job Experience
• 5