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Vp Member Services Contact Center Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Member Contact Center Sales Associates - Part-Time
By AAA Club Alliance At , Tulsa, 74104 $15 - $17 an hour
Child & Family care benefit
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
What We Can Offer You:
$15.00 - $17.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
AAA provides all computer equipment needed to perform the job
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Vp-Integrated Contact Center Operations & Workforce Optimization (Exempt)
By Mercy At , St. Louis, 63141, Mo
Strong project management skills; organized with meticulous attention to detail.
Major budget creation and management including long-range planning
Minimum of 5 years operational leadership experience
Multi-site leadership experience is a must.
Working knowledge of Contact Center technology such as IVR, telephony, RPA, and Natural Language Understanding
Ability to effectively manage multiple projects, schedules and needs to meet shifting
Patient Services Coordinator - Contact Center
By OrthoCarolina At , Charlotte, 28209, Nc
This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.
Appointment scheduling and answering incoming calls from healthcare providers and patients.
Health, Dental, and Vision insurance
The PSC can perform any of the duties bellow:
Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Contact Center Assistent - Member Counseling (Remote)
By Virginia Retirement System At United States
Responds accurately to a variety of questions, inquiries, and requests related to plans, benefits, and retirement processes via phone.
Professional verbal and written communication skills.
The ability to multi-task, set priorities and manage time effectively.
Liaises as necessary with other departments to provide all relevant information and detail to members and retirees.
Conducts research and make follow-up phone calls as necessary.
Provides assistance with online access to MyVRS, troubleshooting technical issues that arise.
Vp Member Operations, Business Services
By Teladoc Health At United States
Proven track record of management experience in the areas of finance, data analysis, organizational effectiveness, call center operations, strategy / planning
Working knowledge and experience with Workforce Management tools (i.e., EX, and Virtual call center platforms), preferred
Proven skills in project/program management and delivery.
Financial and budget management and analysis.
Knowledge and experience in VCC platform delivery across multiple geographic locations.
Knowledge and skills in data gathering, trend analysis, and statistical process control.
Vp Member Operations, Member Services
By Teladoc Health At United States
Applied skills in process management and improvement and proven abilities to implement ideas to improve member experience.
10+ years Large Contact Center Management experience
Inspiring leader, extensive large scale operations management experience
Minimum of ten years of senior management experience in Healthcare and Call Center operations.
Manages outsourcing vendors (contract creation and management, performance management, audit management, etc.) that provide services to Contact Centers.
Experience and ability to manage vendor relationships.
Member Contact Center Consultant
By Connexus Credit Union At , Remote
Ability to help members achieve their personal financial objectives by anticipating their needs through active listening skills and product education
Connexus offers an Amazing Benefits package:
Ability to remain composed under pressure and provide a positive customer service experience
1+ years experience in a call center environment is required
Prior banking and/or financial industry experience strongly preferred
20 days of paid time off and 7 paid holidays
Staff Vp, Contact Center
By Blue Cross Blue Shield of Arizona At Phoenix, AZ, United States
Forecast volume changes and requirements using a workforce management model
Oversee day-to-day departmental administration by coaching and motivating managerial staff and departmental personnel to make maximum use of experience and skills
Resource and project management skills
Strong leadership and internal stakeholder management skills and the proven ability to drive organizational change
Management skills in an operationally changing environment, with drive for results and success based on planned
Resource management skills with the ability to develop an enthusiastic and positive work climate
Member Contact Center Manager
By Freedom Credit Union At , Springfield, 01104, Ma
Five to ten years of similar or related experience, including time spent in preparatory management positions.
Prepares and manages the planning and accounting budget for the department. Prepares reports for management as required.
Manages the daily operations of the Call Center including electronic services – online banking, mobile banking and telephone banking.
Manages other projects and duties as assigned.
A college degree preferred but experience may substitute with appropriate experience.
Responsible for meeting department’s service and sales goals.
Vp/Cfo Medical Center And Adult Services
By University of California San Francisco At , , Ca
Minimum seven (7) to ten (10) years of senior leadership experience overseeing healthcare finance and accounting functions.
Background in leading business and strategic planning, organizational development/reorganization, productivity improvement and cost management.
Executive, Financial, Professional and Managerial, Supervisory / Management
Advanced knowledge of clinical, financial, and business information technology software, hardware, tools, techniques, and systems.
Bachelor's degree in Accounting or Finance or related field.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Vice President, Contact Center & Customer Interaction Technology- Evernorth Health Services
By The Cigna Group At , Bloomfield, Ct
Partner deeply across the business and technology organization with senior executives to strategically enable transformation and implementation.
Lead a technology organization to drive significant value via our contact center transformation
This role oversees all areas of technology spanning Contact Center and non-Digital Customer Interaction platforms, having direct oversight for:
Patient Services Specialist (Contact Center/Alberta)
By Texas Tech University Health Sciences Center El Paso At El Paso, TX, United States
Additional education may substitute for the experience requirement.
One year experience in medical setting.
Knowledge of patient service principles and practices.
Knowledge of administration and clerical processes.
One (1) year of customer service, office or related experience required.
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.
Vp Hr, Bayview Medical Center
By Johns Hopkins Bayview Medical Center At , Baltimore, 21201, Md
Mediates employee/management complaints or disputes.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
Creates and/or reviews are written communications to employees and provide educational programs.
Sets budget guidelines to assist Human Resources managers in preparing well-planned, cost-efficient budgets.
Advises and counsels entity leadership, administrative staff, managers, and/or employees on complex human resource issues.
Experience in a hospital environment is highly preferred
Vp Member Impact Jobs
By Pledge 1% At San Francisco Bay Area, United States
Strong leadership, time management, and critical thinking skills.
Please send a resume and description of how your experience aligns to our requirements to
Experience owning and managing a technology product or platform; with a preference for those that focus on nurturing and building community.
Excellent synthesis and presentation skills, with the ability to present to and build consensus amongst executives.
Social impact experience is preferred.
Segment general members as appropriate by affiliation, geography, role, stage, etc to support meaningful customer journeys and lifecycle experiences.
Vp Hr, Bayview Medical Center
By Johns Hopkins University At , Baltimore, 21218, Md

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

Member Contact Center Sales Associate (Ft And Pt)
By AAA Club Alliance At , Remote $15 an hour
Child & Family care benefit
Comprehensive Benefits Package for FT positions include: Health, Life, Dental, Vision, Prescription, PTO, etc.
Be pleasant, professional, and have a smile in your voice when speaking on the phone (excellent communications skills)
(2-5) years of sales and customer service experience
$15.00 base pay hourly rate; plus Monthly commission plan (Average earnings are $350 - $500 based on individual performance)
8% shift differential for 2nd shift hours worked
Manager Member Services - Fitness Center
By CoxHealth At , Springfield, Mo

Summary Job Summary The Member Services Manager is responsible for the overall direction, goal setting and policy and procedure for the member services staff and service line within all CoxHealth ...

Are you looking for a challenging and rewarding role in the customer service industry? Join our team as a VP Member Services Contact Center and help us provide exceptional customer service to our members. As a VP Member Services Contact Center, you will be responsible for leading a team of customer service representatives, developing and implementing customer service strategies, and ensuring that customer service standards are met. You will also be responsible for analyzing customer feedback and developing strategies to improve customer satisfaction. If you are passionate about customer service and have the skills and experience to lead a team, this is the perfect opportunity for you!

Overview The VP Member Services Contact Center is responsible for leading the Contact Center team in providing exceptional customer service to members of the organization. This position is responsible for developing and executing strategies to improve customer service, increase customer satisfaction, and ensure that the Contact Center meets its goals and objectives. Detailed Job Description
• Develop and implement strategies to improve customer service, increase customer satisfaction, and ensure that the Contact Center meets its goals and objectives.
• Monitor customer service performance and provide feedback to the Contact Center team.
• Develop and implement customer service policies and procedures.
• Ensure that customer service standards are met and that customer service issues are addressed in a timely manner.
• Develop and maintain relationships with customers and other stakeholders.
• Develop and implement training programs for the Contact Center team.
• Monitor and analyze customer service data and trends.
• Develop and implement strategies to improve customer service and increase customer satisfaction.
• Develop and implement strategies to reduce customer service costs.
• Develop and implement strategies to improve customer service efficiency.
• Develop and implement strategies to improve customer service quality.
Job Skills Required
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of customer service principles and practices.
• Knowledge of contact center operations and technologies.
• Knowledge of customer service metrics and analytics.
• Knowledge of customer service software and systems.
• Knowledge of customer service best practices.
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years of experience in customer service or contact center management.
• Proven track record of success in customer service management.
• Experience in developing and implementing customer service strategies.
• Experience in developing and implementing customer service policies and procedures.
• Experience in developing and implementing customer service training programs.
• Experience in developing and implementing customer service metrics and analytics.
• Experience in developing and implementing customer service software and systems.
Job Knowledge
• Knowledge of customer service principles and practices.
• Knowledge of contact center operations and technologies.
• Knowledge of customer service metrics and analytics.
• Knowledge of customer service software and systems.
• Knowledge of customer service best practices.
Job Experience
• 5