Member Service Representative Level 1 Jobs

Create excellent service experiences that promote the Veridian brand.

Understand and be familiar with Bank Secrecy Act (BSA) guidelines.

Receive and process member transactions including: loan payments, deposits and withdrawals, transfers, money orders, and U.S. Savings Bonds.

Actively cross-sell credit union products and services to current, new and potential members through direct and outbound efforts.

Actively refer loan opportunities for current, new and potential members to Loan Advisors.

Assist members over the phone.

Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.

Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.

Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Six months related experience and/or training.

Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.

Demonstrates ability to use computers and technology capabilities.

Process enrollment with accurate data entry into the benefit administration system via phone enrollment or application form

Educate members on eligibility requirements, covered/uncovered services, plan options and benefits, and best healthcare practices

2+ years of customer service experience in the healthcare, preferably in benefits administration; 2+ years of call center experience

Excellent interpersonal skills at all levels of business, including effectively communicating with peers, leads, managers, executives, and external partners

Must demonstrate effective time-management, punctuality and ability to meet deadlines

Knowledge of the Fund’s benefit administration system (basys)