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Member Service Manager Jobs in West Virginia

Heartcorps Service Member Jobs
By American Heart Association At West Virginia, United States
Help identify and collaborate with local resources and organizations to support healthy living and skill building within the community.
Cultivate and manage volunteer clubs in local schools or community organizations.
Strong written and oral communication skills.
Experience or coursework in public health, health communications, health promotion, or health sciences preferred.
An educational award of $6895.00 (pre-tax) upon successful completion of service.
Gain valuable professional public health experience while advancing more equitable health outcomes for rural communities

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Member Service Manager to join our team and provide exceptional service to our members. You will be responsible for managing the day-to-day operations of the Member Service team, developing and implementing customer service policies and procedures, and ensuring customer satisfaction. If you have a passion for customer service and a desire to make a difference, this is the job for you!

Overview:

Member Service Managers are responsible for providing excellent customer service to members of an organization. They are responsible for managing the day-to-day operations of the organization’s membership services, including customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction.

Detailed Job Description:

Member Service Managers are responsible for overseeing the day-to-day operations of the organization’s membership services. This includes managing customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction. They must also be able to develop and implement strategies to increase membership and customer satisfaction.

What is Member Service Manager Job Skills Required?

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least 3 years of experience in customer service or a related field
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service metrics and analytics

What is Member Service Manager Job Experience?

• At least 3 years of experience in customer service or a related field
• Experience in developing and implementing customer service strategies
• Experience in developing and implementing sales and marketing strategies

What is Member Service Manager Job Responsibilities?

• Manage the day-to-day operations of the organization’s membership services
• Ensure that all members receive the highest level of service and satisfaction
• Develop and implement strategies to increase membership and customer satisfaction
• Monitor customer service metrics and analytics
• Respond to customer inquiries and complaints
• Develop and implement customer service policies and procedures
• Train and manage customer service staff