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Member Loyalty Representative Jobs in Arkansas

Customer Loyalty Representative Jobs
By Aura At United States
Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
Take inbound customer cancellation calls and retain them as an Aura customer
Make daily outbound calls to existing Aura customers with failed subscription payments
Ensure a high level of customer satisfaction through proactive support and active listening
Address customer concerns and provide solutions

Are you looking for a job that will reward you for your hard work? Join our team as a Member Loyalty Representative and help us create a rewarding experience for our members! With great benefits and a competitive salary, this is an opportunity you won't want to miss!

Overview:

A Member Loyalty Representative is responsible for providing excellent customer service to members of a loyalty program. They are responsible for helping members understand the benefits of the program, resolving any issues they may have, and helping them maximize their loyalty rewards.

Detailed Job Description:

The Member Loyalty Representative is responsible for providing excellent customer service to members of a loyalty program. They will be responsible for helping members understand the benefits of the program, resolving any issues they may have, and helping them maximize their loyalty rewards. The Member Loyalty Representative will also be responsible for responding to customer inquiries, providing information about the program, and ensuring that customer satisfaction is maintained.

What is Member Loyalty Representative Job Skills Required?

• Excellent customer service skills
• Knowledge of loyalty programs and their benefits
• Ability to troubleshoot customer issues
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software applications

What is Member Loyalty Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of loyalty programs and their benefits
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software applications

What is Member Loyalty Representative Job Knowledge?

• Knowledge of loyalty programs and their benefits
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant laws and regulations

What is Member Loyalty Representative Job Experience?

• Previous customer service experience
• Previous experience working with loyalty programs

What is Member Loyalty Representative Job Responsibilities?

• Respond to customer inquiries and provide information about the loyalty program
• Assist customers with understanding the benefits of the program and maximizing their rewards
• Troubleshoot customer issues and provide solutions
• Maintain customer satisfaction by providing excellent customer service
• Follow up with customers to ensure their satisfaction
• Update customer records in the database
• Monitor customer feedback and provide feedback to management