Medicare Employer Group Telephone Support Jobs

Experience creating and managing internal resources such as internal knowledge articles, training materials, SOPs,etc.

Effectively collaborates with peer managers on projects, holding peers accountable and proactively asks for and acting upon feedback

Utilizes internal tools to manage issues between Support, Marketing, Product, Engineering, Customer Success, & other internal teams

Completes assigned projects, deliverables, and tasks on time and proactively communicates any changes to both your manager and stakeholders.

Experience handling complex, high-impact escalations in a support environment

Experience independently creating and delivering presentations to audience of all sizes and levels

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

Creating and coding paper and electronic claim files based on pre-determined detailed instructions.

Handling general inquiry routing calls regarding claim files.

Working requires detailed compliance to specific instructions, with significant supervisory oversight.

May be assigned tasks normally handled at a higher level as needed

High School Diploma or equivalent

Collaborates with the Sales Management, Broker Managers and Marketing & Communications in development of sales and marketing material

Supports the needs of other Departments when working with clients. This includes member education about Plan procedures and requirements

Bachelor's Degree -OR- a combination of equivalent education and experience

3 years experience in managed care, marketing, sales and service

Makes marketing recommendations to the Medicare and Individual Broker Managers and Director, as well as our partners in product development

Meet proactive phone & email standards while balancing immediate needs of clients and broker managers