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Medical Customer Service Representative Jobs in New York

Medical Equipment Customer Service Representative
By Rotech Healthcare At East Syracuse, NY, United States
Experience in medical field and administrative record management, preferred
Self-motivation, organized, time-management and deductive problem solving skills
Essential Job Duties And Responsibilities
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
One year of related work experience, preferred

Are you looking for a rewarding career in medical customer service? We are looking for a motivated and compassionate individual to join our team as a Medical Customer Service Representative. You will be responsible for providing excellent customer service to our patients and their families. You will be the first point of contact for our patients and will be responsible for answering questions, resolving issues, and providing information. If you have a passion for helping others and are looking for an opportunity to make a difference, this is the job for you!

What is Medical Customer Service Representative Skills Required?

• Excellent customer service skills
• Knowledge of medical terminology
• Ability to multitask and prioritize
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Computer literacy
• Ability to handle confidential information

What is Medical Customer Service Representative Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or healthcare setting
• Knowledge of medical terminology
• Knowledge of insurance and billing processes

What is Medical Customer Service Representative Knowledge?

• Knowledge of medical terminology
• Knowledge of insurance and billing processes
• Knowledge of HIPAA regulations
• Knowledge of customer service principles and practices

What is Medical Customer Service Representative Experience?

• Previous experience in customer service or healthcare setting
• Experience with medical billing and insurance

What is Medical Customer Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, and in-person
• Process customer orders and payments
• Resolve customer complaints and issues
• Maintain customer records
• Update customer information in the database
• Follow up with customers to ensure satisfaction
• Assist with other administrative tasks as needed