Manager Global Customer Digital Experience Jobs

At least 3 - 5 years of account management and/or customer success experience in a SaaS company

5 years of account management and/or customer success experience in a Software or SaaS company

Stakeholder Management – Partner with product, marketing, tech support and partner team to coordinate strategy and success.

Excellent verbal and written communication skills, demonstrated skills to effectively communicate product value proposition and build trust with customers

Demonstrated analytical capabilities for reporting and metrics gathering and support

Experience creating a new Customer Success Program from scratch is preferred

Support collaboration and change management within Global Operations as well as cross-functional teams and Segment/Markets

Working knowledge and or experience managing teams using data analytics platforms, data visualization tools and Simulation Software or similar.

Held previous roles in working in global functional teams / and or market experience in Operations.

Effective communication skills with the ability to convey concepts and narratives in a compelling manner across all stakeholder groups.

Comfortable with ambiguity and skilled in defining / bringing structure to solve business problems.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

5+ of HR Management experience working at a global company supporting corporate locations (experience in the tech-space preferred)

Be the face of Flywire’s Experience team and manage a Global Experience team

Influence, educate, and manage key stakeholders, including the Group Executive Team and senior leadership teams across the business.

Manage relationships with key vendors to ensure that office equipment and facilities are serviced and working

5+ years in the employee engagement, employee experience, and/or internal communications space

Experience partnering with HR Communities of Expertise on complex projects

4+ years of experience as a Workforce Analyst with global responsibilities

Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives

Collaborate with managers to ensure that staffing levels meet our needs

Proficient in Excel (can perform complex functions) and other data analysis tools.

Enthusiasm for customer service and understanding process pain points

Analyze and interpret workforce data to identify trends and patterns

Have 10+ years of management experience in leading globally dispersed teams.

Can champion the best leadership practices leading to effective change management, a culture of innovation, and high employee engagement.

Partner with product and engineering leadership, designers, product managers, and marketing leaders to plan, drive, and deliver user and business value.

Partner with marketing and Go-to-Market Teams to ensure consistent brand experience across all customer interactions.

15+ years’ experience in product strategy, design and / or execution.

Experience in leading digital products from either the financial services, payment, or fintech industries.

Ensure the right skills are being used to solve the right problems across your team

Prior experience in the retail and or ecommerce industry (Desired).

Extended health and dental benefits, and mental health plans

Extensive catalog of development course offerings

Lead a team of developers across multiple work streams simultaneously

Adjust process and timeline to ensure that high quality deliverables are produced

Guide research and design processes, mentor and grow your team, and enable your team to deliver the best possible user experience.

Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.

10 years of experience in product design or UX.

5 years of experience leading design projects and managing people or teams.

3 years of experience working with executive leaders.

7 years of experience working in a complex, cross-functional organization.

Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees

Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem

Knowledge of diabetes and/or health technology ecosystems (preferred)

Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team

Experience building products and/or marketing in a highly regulated industry

Motivated with a can-do attitude, flexible, open with excellent communications skills

Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.

skill sets; experience and training; licensure and certifications; and other business and organizational needs.

B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.

Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Cultivate and disseminate knowledge of application-usage best practices.

Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.

Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.

Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.

BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.

Expertise in project design, communication skills, driving for results and managing changes.

Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.

Minimum 3+ years' experience in community management specifically and/or community engagement related roles

Proven ability to manage multiple competing interests, stakeholders, and priorities using high-level time management, prioritization, organization, and conflict resolution.

Develop and deploy a community-wide forum strategy that offers and promotes consistent, positive interactions across our global network of community partners

Develop and manage general partner communication efforts including newsletters, community updates, relevant industry news, and related value-add content

Extensive experience designing and delivering world class customer/community experience through the effective utilization of social media, forum, and other technologies

Our People are Our Pride - Benefits and Perks

Prepare and present analysis and recommendations to senior management, highlighting key findings, trends, and opportunities for improvement.

User/Customer Experience background or education

Subject Matter Knowledge---Customer/User Experience, CRM, Digital Health IT Operations, Strategy or Transformation

Analyze healthcare data sets to identify trends, patterns, and opportunities for improving user experience

Create and maintain documentation of healthcare data and user experience insights and recommendations

Demonstrable project support experience, i.e, leading slide work, crafting deliverables, generating and managing meeting notes

Don’t meet every single requirement?

Detractors’ opportunities and recognize and reward Advocates. Work closely with CRM and Marketing to create programming that moves Passives to Advocacy.

(Medical, Dental, Vision, 401K, Pension Plan)

(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Develop infrastructure to ensure the team’s scale cost-effectively and efficiently, including workforce management, process improvements, tools, automation, and systems integrations

Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes

Manage, motivate, and develop a global team of 10-15 Customer Support Engineers.

Experience managing support services or a call center in a complex SaaS environment

Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences

Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.

Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.

B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.

Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

Cultivate and disseminate knowledge of application-usage best practices.

Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.