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Manager Of Customer Success Jobs

Manager Of Customer Success
By VPL At Columbus, OH, United States
Minimum five years of strategic account management or sales experience in a business to business environment
Coordinate the involvement of company personnel, including support, service and management resources, to meet key account performance objectives and customers’ expectations
Previous healthcare experience a plus
Establish and maintain productive, professional relationships with key personnel in assigned customer accounts
Meet assigned targets for profitable revenue volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for assigned accounts
Manager Of Customer Success
By Critical Start At Plano, TX, United States
Support the onboarding of new Customer Success Managers, ensuring a welcoming and inclusive experience.
Coach, mentor, and inspire a team of customer success managers fostering a collaborative and high quality performing culture
Act as a customer advocate within the company, representing their needs and requirements in internal discussions and decision making processes
Drive value to customer experience and the desired customer goals
Partner with marketing to develop customer-focused materials included case studies, testimonials, and educational content
Recurit and manage future Customer Success Managers to support business growth.
Head Of Customer Success
By Cloverly At Atlanta, GA, United States
Strong strategic vision for the customer experience, professional services, and customer support
Data-driven decision making skills, with a willingness to experiment and iterate
Excellent communication skills at all levels and across all functions
Maximize revenue and net dollar retention with heavy sell-through and land & expand
Lead, expand, and mentor the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs)
Serve as a player-coach initially, and evolve with the team
Head Of Customer Success
By SmartVault Corporation At Houston, TX, United States
Hire, train, develop, and retain talented engaged Customer Success Managers.
Minimum of 5 years of experience in a customer-facing role within a comparative environment.
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
Excellent communication and relationship-building skills.
Strong problem-solving skills and the ability to work cross-functionally.
Benefits Of Working At SmartVault
Head Of Customer Success
By Midaxo At Boston, MA, United States
Knowledge of M&A, corporate development and change management preferred
Build and manage a world-class customer success team by attracting, coaching, exciting, and retaining high-potential individual contributors.
5+ years of direct client facing experience including at least two in a SaaS business
Ideally 3+ years experience in leading customer-facing organizations successfully
Ambitious and motivated to develop new and leading ways to manage customers
Experienced in delivering revenue numbers and producing accurate forecasts
Vp Of Customer Success
By Everlaw At Oakland, CA, United States
Coach and develop a high performing team. You will provide mentorship, management and support to our existing team.
Team Leadership: Guide and mentor a high-performing team of Leaders, Customer Success Managers, Customer Success Associates.
You have a history of outstanding performance as a leader with at least 7 years of customer success leadership experience.
Customer Advocacy and Expansion: Identify opportunities for customer advocacy and expansion.
Customer Feedback and Insights: Gather customer feedback, understand their pain points, and advocate for necessary improvements or enhancements to our products/services.
Cross Functional Collaboration and Communication: Foster strong cross-functional collaboration and communication with teams such as sales, marketing, product, and support.
Head Of Customer Success
By BlueInk At Mesa, AZ, United States
Manage and mentor a rapidly growing Customer Success team.
Proven experience in managing a Customer Success team.
Proven experience in working directly with clients.
Exceptional communication, leadership, and interpersonal skills.
Strong problem-solving skills and the ability to make quick decisions to solve customer issues.
Experience in managing channel partner relationships.
Manager Of Customer Success
By PartsBase Inc. At Florida, United States
Sales experienced focused in account management or customer success
Create & maintain a high-performance account management sales team
Minimum 3+ years’ experience of B2B sales leadership in sales related industry and/or SAAS preferred, overseeing a team of account managers
BA/BS degree preferred or equivalent field sales work experience
Collaborative leader who serves as a player/coach to help a geographically distributed team consistently meet goals in a virtual environment
Create and execute a strategic sales plan for team that aligns to organizational goals
Manager Customer Success Jobs
By Bosch USA At Charlotte, NC, United States
5+ years of sales, account management, channel management, or sales support with subject matter expertise experience.
Experience in Direct Sales and Channel Management.
Serve as escalation point for order management issues
Maintain knowledge of Rexroth FA product offering
Demonstrated the ability to manage multiple projects and priorities in a fast-paced, dynamic environment with and understanding of project management fundamentals
Cross-functional experience in industrial automation enterprise including basic knowledge of automation technology.
Head Of Customer Success
By Wilson Grey At New York, United States
Help grow, develop, and manage a high-performing CS team that consistently exceeds targets
Proven experience in SaaS Customer Success with an early-stage or high-growth business
Collaborative approach to working with other departments in the quest to provide the best possible customer experience
Experienced in the use of CRMs and CMS (e.g. Hubspot, etc.)
Health & wellness benefits package
Ensure customers love using our client’s product as an essential component of their marketing stack
Head Of Customer Success
By Anyword At New York, NY, United States
Coach, mentor, and lead customer success managers in developing consultative and solution-based account skills
Comfortable with the primary customer management tools
Direct management of a small team.
Mentorship passionate and dedicated management
Ideal for a senior/lead CS who seeks to advance into a management role at a fast-growing company.
5+ years of hands-on experience in a customer-facing role at a rapidly growing SaaS company (B2B or B2C)
Manager Of Service Success
By Jobot At Denver, CO, United States
Strong leadership and management skills with the ability to motivate and inspire a team.
Provide regular reports to senior management on service performance and customer satisfaction.
At least 2 years of experience as a Manager of Service Success, Service Success, or Service Success Program.
Manager of Service Success - Voted Best Workplace 11 years in a row - Incredible Benefits!!
Lead the Wellbeing Partnership Council (an Advisory Council) to provide feedback and input regarding service experience initiatives.
Excellent communication and interpersonal skills.
Head Of Customer Success
By Asana At San Francisco, CA, United States
Fluency with Asana and deep understanding of the work management landscape
Manage the multi-faceted APAC Customer Success Team, supporting their executional success, overall engagement, and career growth
Global experience, with a strong understanding of core APAC markets
Serve as a member of the APAC business leadership team, driving regional growth and insights across the customer lifecycle
Oversee CS hiring in region as needed
Meet with customers directly to help support the CS team and deepen partnership with our strategic APAC customers
Manager Of Customer Success
By Lattice At United States
Manage a team of individual CSMs, responsible for their professional growth and development
You have 3+ years of experience directly managing a team with a proven track record of meeting and exceeding established goals.
Experience working with Salesforce, Zendesk, Jira, and Gainsight is a plus
Maintain a culture of celebration and learning while driving tangible business results
Inspect process and capitalize on opportunities to create efficiencies and/or drive better outcomes
Set the direction for the team to align to the broader organizational strategy
Head Of Customer Success
By Bionic At United States
Deep go-to-market knowledge and well-developed process management skills
5+ years of management experience in leading customer-facing B2B Saas startups
Ability to deal with ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
Manage objectives and key results of the services global organization
Ability to recognize opportunity and roll out new service offerings
Ideally combined background of post-sale and sales experience
Head Of Customer Success
By Ovation At Orem, UT, United States
Prior experience in a leadership role within the Customer Success field with experience in performance management.
Extensive experience in developing and implementing scalable processes to support business growth.
Demonstrated expertise with a minimum of 5 years of customer-facing experience in the SaaS space.
Experience in the restaurant industry is a plus!
Experience and Characteristics we are looking for:
Bring innovative strategies to the table in order to enhance customer retention, engagement, and expansion.
Manager Of Customer Success - Onboarding
By NexHealth At Salt Lake City Metropolitan Area, United States
Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams.
Expert at support management with proven experience managing a team in charge of supporting a technically challenging product.
5-7 years experience in an Customer Success and Account Management role
Manage more than 38 million patient records
You’ve been in SaaS Customer Success (3+ years) and have grown and managed for at least 2 years.
Proven experience building and leading teams, in a fast pace environment.
Manager Of Customer Success
By NNOXX Inc. At Washington, United States
Excellent organizational and time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Analytical skills to track performance and metrics and provide data driven insights to improve customer experience and business outcomes.
Strong knowledge of CRM software (Salesforce, HubSpot etc.). Implementation experience is a plus.
Collaborating with cross-functional teams, including sales, marketing, and product development, to provide customer feedback and improve customer experience.
B2B and B2C experience highly preferred.
Strong problem-solving skills with the ability to handle high tension situations with a solution focused approach.
Head Of Customer Success - Saas
By ShipperHQ At Austin, TX, United States
Strong leadership and team management skills
Experience with sales processes and funnel management
5+ Years in a SaaS Account Management
Experience in and knowledge of eCommerce and the eCommerce software landscape
Lead, manage, and develop the customer success and retention teams.
Serve as a point of escalation and loop in other teams and resources to ensure an excellent client experience.
Director Of Customer Success/Customer Success Manager
By PingCAP At United States
Experience with customer relationship management and case management solutions
Foster and grow relationships across product and engineering functions for knowledge building, incident engagement, new feature readiness, and product feedback
Ensure accountability around operating processes and team performance by setting clear expectations and objectives
Handle multiple critical customer priorities with little direction and coordinate the necessary PingCAP stakeholders to ensure efficient resolution
Bachelor’s degree in Computer Science or equivalent discipline
Ability to present problem resolution, root cause analysis, and corrective actions to customer-facing teams and customers when warranted

Are you a passionate and driven customer success manager looking to make an impact? We are looking for an experienced leader to join our team and help us deliver exceptional customer experiences. As our Manager of Customer Success, you will be responsible for developing and executing strategies to ensure customer satisfaction and retention. You will also be responsible for managing customer relationships, identifying opportunities for improvement, and driving customer success initiatives. If you have a proven track record of success in customer success management and are looking for an exciting new challenge, we want to hear from you!

Overview:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team.

Detailed Job Description:

The Manager of Customer Success is responsible for leading a team of customer success professionals to ensure customer satisfaction and loyalty. The Manager of Customer Success will be responsible for developing and executing strategies to ensure customer success, as well as providing guidance and support to the customer success team. The Manager of Customer Success will be responsible for developing and executing customer success plans, managing customer relationships, and providing customer feedback to the organization. The Manager of Customer Success will also be responsible for developing and maintaining customer success metrics and reporting.

What is Manager Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to analyze customer data and develop strategies to ensure customer success
• Ability to manage customer success teams
• Ability to develop and maintain customer success metrics and reporting
• Ability to identify customer needs and develop solutions
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service
• Knowledge of customer service best practices

What is Manager Of Customer Success Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer relationship management
• Knowledge of customer success strategies
• Knowledge of customer success metrics and reporting

What is Manager Of Customer Success Job Experience?

• 5+ years of customer success experience
• Proven track record of success in customer success management
• Experience in customer relationship management
• Experience in customer service

What is Manager Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Manage customer relationships
• Provide customer feedback to the organization
• Develop and maintain customer success metrics and reporting
• Identify customer needs and develop solutions
• Lead and manage customer success teams
• Monitor customer success performance and provide feedback
• Develop and implement customer success strategies