Manager Customer Care Jobs in Texas

A minimum of 2 years of leadership/management experience is required.

A high school diploma or general education degree (GED) is required. BA/BS degree or equivalent preferred.

Recruits, hires, evaluates, trains, develops, and retains Customer Care team/employees.

Conduct regular staff meetings and training sessions.

Provides training for sales, construction teams, and outside parties on proper expectation-setting for the warranty program.

Ensure communities are within the budgetary guidelines by monitoring and analyzing job costs and schedules.

BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.

Leverages data-driven insights to recommend and implement task / project management and delivery methodology continuous improvement.

Relocation is offered for this position

Leads detailed task / project planning, including cost, schedule and resource requirements.

This position is based in Austin, TX and will require a minimum of three days per week in our downtown offices.

Oversees execution of Customer Care programs and processes across the company.

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

This job is a member of the Airports Team within the Customer Experience Division.

Manage escalated service issues and be visible to your team members when problems arise

Previous airport customer service experience

2 years experience leading others

Bachelor’s Degree in Business Management or relevant field or equivalent experience/training

Minimum Qualifications- Education & Prior Job Experience

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.

Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.

Reviews staffing requirements and bid schedules for all employees

Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance

Ability to communicate effectively with all levels of management and frontline employee groups.

Manage complex, fast-moving and unexpected communications challenges.

Demonstrated experience developing and maintaining constructive relationships with and providing counsel to senior-level business leaders.

Minimum of seven years (10 years preferred) of employee/internal communications-focused experience.

Experience developing creative, effective approaches to difficult communications challenges.

A working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.