Manager Call Center Jobs in Texas

3 years of management (leadership) experience is required.

Project management skills is preferred.

Bachelor's degree in business administration, management, and/or health administration is required.

3 to 5 years of experience in call center operations, preferably in a healthcare environment is required.

1 to 2 years of healthcare operations experience particularly related to ambulatory or clinic throughput and work flow.

Patient Access knowledge is preferred.

5 years of case management experience

Ability to properly manage staffing and resources(team) and addressing case work requirements within their scope(s) of their responsibilities

Experience managing a call center and ability to manage fluctuating call/ticket volumes

Strong background in and understanding of Case Management and Customer Service (Call Center / Contact Center) operations

Case Management Call Center Manager –

Essential duties and responsibilities for the position include, but are not limited to: