Manager Call Center Jobs in California

Scale the existing call center onboarding and education experience for 10x growth.

Lead, manage and train the call center resources based in Europe, Asia and the US.

Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).

Develop and hone the existing processes and customer experience to meet KPIs at scale.

Required: 5-10 years of experience directly managing an international, multilingual call center.

Experience in e-mobility industry desired.

Acts as a point of contact and resource to outside accounts and special projects such as ResMed care management and Nationwide

Two to three years experience in the sleep industry, but this is preferred

A Strong level of contracts and insurance knowledge.

Medical/Dental/Vision/401(k) and other great benefits

Headquartered in San Diego, CA (http://maps.google.com/maps?q=OFF-SITE+San+Diego+CA+92123)

Responsible for overseeing the Client Services team including reception, scheduling, new patient registration and coordinating with the primary care physician’s offices

Coaches team members to improve technical knowledge and customer service skills on a day-to-day basis.

Coordinates with Human Resources and Management in a timely manner on any and all employee relations matters.

Performs other related duties and projects as business needs require at direction of management.

Tracks and manages Call Center key performance indicators (KPIs) to evaluate productivity, service levels and determine need for corrective action.

Exhibits managerial courage in addressing difficult operational and/or personnel issues

Minimum five (5) years of experience in a Call Center environment.