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MAC Support Engineer Jobs in Utah

Support Engineer Jobs
By OrionIG At Utah, United States
• Demonstrate excellent verbal and written communication skills with experience working in a support
4-year bachelor’s degree in technology or related field or 2-5 years equivalent work experience
Location: Salt Lake City Metro, Utah OR fully remote
Compensation: $50,000 - $80,000+ fully paid, great benefits/ other perks
• Advanced analytical, decision-making and troubleshooting skills
Experience with providing support including phone support
Designated Support Engineer Jobs
By NICE Systems At , Sandy, Ut
Education in technology-related field or equivalent experience.
Telephony ACD (Automated Call Distribution) Administration, SIP (Session Initiation Protocol), Route Management., VOIP (Voice Over Internet Protocol) Protocol.
Minimum 5 years of experience in customer-facing advanced technical support work, preferably in a tier 2/3 technical support role.
Experience managing enterprise-level customers in a technical support environment.
SaaS, Telecommunications, contact center software – managing calls in a call center experience.
Computer Networking - Administering a Network, Experience with Wireshark or other packet capture technologies, and interpretation of data/network traffic.

Are you an experienced MAC Support Engineer looking for a new challenge? We are looking for a talented individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and training. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

A MAC Support Engineer is responsible for providing technical support for Apple Macintosh computers and related products. They are responsible for troubleshooting hardware and software issues, installing and configuring software, and providing technical support to customers.

What is MAC Support Engineer Skills Required?

• Knowledge of Apple Macintosh operating systems, hardware, and software
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Knowledge of networking and network security

What is MAC Support Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Apple Certified Macintosh Technician (ACMT) certification
• Experience with Apple Macintosh hardware and software

What is MAC Support Engineer Knowledge?

• Knowledge of Apple Macintosh operating systems, hardware, and software
• Knowledge of networking and network security
• Knowledge of troubleshooting hardware and software issues

What is MAC Support Engineer Experience?

• Previous experience in a technical support role
• Previous experience with Apple Macintosh hardware and software

What is MAC Support Engineer Responsibilities?

• Provide technical support to customers
• Troubleshoot hardware and software issues
• Install and configure software
• Provide customer service
• Monitor system performance
• Maintain system security
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