Level 1 Technical Support Specialist Jobs

Bachelor’s degree in Information Technology and/or Public Health or equivalent experience preferred

At Least 1-3 years of customer service and technology experience

Experience with customer support / ITSM tools such as Intercom, Jira, ServiceNow, Zendesk, etc.

Outstanding written and verbal communication skills

This position is remote, U.S. based: PM Shift: 2pm-11pm EST, 1pm-10pm CST, 12pm-9pm MST, 11am-8pm PCT, Remote Role (Holiday Coverage)*

Environmental Job Requirements and Working Conditions

Create and manage user accounts in Windows Active Directory and Sailpoint

1-2 years of experience in technical support

Strong written and verbal communication skills

Provide first-level support to users via phone, email, and chat

Troubleshoot and resolve technical problems with Windows computers, printers, and other devices

Administer user access to applications and resources