It Level Two Tech Support Jobs in Ohio , Employment

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a Level 2 Tech Support Specialist to join our team and provide exceptional customer service. You will be responsible for troubleshooting complex technical issues, providing technical guidance, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview of Level 2 Tech Support Level 2 Tech Support is a technical support role that provides assistance to customers with more complex technical issues. Level 2 Tech Support personnel are responsible for troubleshooting, diagnosing, and resolving customer issues that cannot be resolved by Level 1 Tech Support. They provide technical support to customers via phone, email, chat, or other communication channels. Detailed Job Description of Level 2 Tech Support Level 2 Tech Support personnel are responsible for providing technical support to customers with more complex technical issues. They are expected to troubleshoot, diagnose, and resolve customer issues that cannot be resolved by Level 1 Tech Support. They must be able to provide technical support to customers via phone, email, chat, or other communication channels. They must be able to effectively communicate technical information to customers in a clear and concise manner. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to document customer interactions and provide feedback to management. Level 2 Tech Support Job Skills Required

• Knowledge of computer hardware, software, and networking

• Ability to troubleshoot, diagnose, and resolve technical issues

• Excellent customer service and communication skills

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Knowledge of customer service principles and practices

• Ability to multitask and prioritize tasks

Level 2 Tech Support Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in technical support

• A+ certification or equivalent

• Knowledge of customer service principles and practices

• Excellent communication and problem-solving skills

Level 2 Tech Support Job Knowledge

• Knowledge of computer hardware, software, and networking

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting, diagnosing, and resolving technical issues

• Knowledge of customer service principles and practices

• Knowledge of customer service software

Level 2 Tech Support Job Experience

• At least two years of experience in technical support

• Experience in customer service

• Experience in troubleshooting, diagnosing, and resolving technical issues

• Experience in providing technical support to customers via phone, email, chat, or other communication channels

Level 2 Tech Support Job Responsibilities

• Troubleshoot, diagnose, and resolve customer issues that cannot be resolved by Level 1 Tech Support