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Lead Customer Service Representative Jobs in Arkansas

Customer Service Lead Jobs
By Apollo Tyres Ltd At United States
· Support office admin with phone triage / management.
· Implement backorder management within SAP,
· Great data entry skills and attention to detail
· Associate or Bachelor’s degree preferred or relevant work and educational experience.
Main Responsibilities / Job Summary
Experience into Off-Highway Tyres (Agricultural & Industrial tyres)
Lead Customer Service Representative - National Remote ($18.80 - $36.78 / Hour)
By Talentify.io At United States
1+ years of Pharmacy / Specialty Pharmacy experience
1+ years of customer service experience in analyzing and solving customer problems
1+ years of experience in a Specialty Patient Care environment
Leadership experience in a customer service role
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Assisting Team members with escalations and questions regarding specialty pharmacy orders

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are seeking a Lead Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and a desire to make a positive impact, this is the job for you!

A Lead Customer Service Representative is responsible for providing excellent customer service to customers, managing customer service staff, and ensuring customer satisfaction.

What is Lead Customer Service Representative Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Strong problem-solving and decision-making skills
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Lead Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Lead Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service procedures

What is Lead Customer Service Representative Job Experience?

• Previous experience in customer service
• Previous experience in a supervisory role

What is Lead Customer Service Representative Job Responsibilities?

• Provide excellent customer service to customers
• Manage customer service staff
• Ensure customer satisfaction
• Handle customer inquiries and complaints
• Monitor customer service staff performance
• Train customer service staff
• Develop customer service policies and procedures
• Monitor customer service metrics
• Analyze customer feedback and provide solutions
• Maintain customer service records