Junior Systems Admin Jobs

Telecom skills- Troubleshooting issues such as drop calls within the Call manager and CCSD environment.

Cisco Telephony software knowledge (Cisco Call Manager/ICM, Finesse …etc.).

Tier 1 help desk experience.

Exposure/experience provisioning Cisco Unified Contact Center Enterprise (UCCE) accounts

Minimum of 3 years of experience with a bachelor’s degree, 5 years of experience in lieu of a degree,

1 year of experience with Windows Server platforms,

Minimum 1 year of work experience - Remote (US/Canada residing people only, with work permit)

Designs and implements, configures and manages solutions within the following systems, products and services

Monitors and proactively manages supported products and services to assure their performance, availability, security, and capacity.

Researches, analyzes, and formulates recommendations regarding technologies, products, and solutions to fulfill requirements within option care.

Experience with data manipulation languages, such as SQL, required

Knowledge of statistical concepts and analytic techniques, including descriptive statistics, forecasting, economic modeling, exploratory analysis, and variance analysis required.

Minimum 1 year of work experience - Remote (US/Canada residing people only, with work permit)

Assist in gathering business requirements from stakeholders and translating them into technical specifications.

Strong analytical and problem-solving skills.

Knowledge of system analysis and design methodologies.

Basic programming skills in languages such as Java, C#, or Python.

Excellent verbal and written communication skills.

● Experience with user management systems

● Helpdesk management (resolving, managing, and escalating tickets)

● Hardware preparation, inventory management, and maintenance

● Assist in SaaS Administration of business communication and employee management tools

● 1-3 Years experience in technical support

● Apple and Microsoft Windows experience, Linux is a plus.