Register
Recruit Create CV

Junior It Support Engineer Jobs in Minnesota

Junior Product Support Engineer
By Seer At Rochester, MN, United States
Contributing to continuous improvement of products and processes whilst monitoring product performance and reporting customer feedback to management
Performing remote or in-person assessment of products with suspected faults
Present and demonstrate Seer product solutions to clinical staff during events and remotely
Maintain documentation of support activity, expenses and an accurate product knowledge base
1-3 years of experience in a similar role is essential
Experience with process control in compliance with standards such as ISO13485, MDR and 27001 preferred
Junior It Support Associate
By Mintel At , Chicago, 60612
Regularly create and update knowledge base articles to ensure the information is accurate and relevant
Experience: Have 0-1 year in a technical help desk environment or relevant experience
Analyze incoming service requests and assess their priority according to department policy
Thoroughly and efficiently query incoming service requests to ensure sufficient information exists
Ensure timely resolution and appropriate documentation on all service requests
Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process

Are you looking for an exciting opportunity to join a dynamic IT team? We are seeking a Junior IT Support Engineer to provide technical assistance to our customers and ensure their systems are running smoothly. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping to maintain our IT infrastructure. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect role for you!

Overview A Junior IT Support Engineer is responsible for providing technical assistance to customers and employees. They troubleshoot hardware and software issues, install and configure computer systems, and provide technical support to customers. Detailed Job Description A Junior IT Support Engineer is responsible for providing technical assistance to customers and employees. They troubleshoot hardware and software issues, install and configure computer systems, and provide technical support to customers. They also provide technical support to other departments, such as the sales and marketing teams. They may also be responsible for maintaining and updating computer systems, as well as providing training to users. Job Skills Required
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot hardware and software issues
• Ability to install and configure computer systems
• Ability to provide technical support to customers and employees
• Ability to provide training to users
• Ability to maintain and update computer systems
• Excellent customer service skills
• Excellent communication skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in IT support
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot hardware and software issues
• Ability to install and configure computer systems
• Ability to provide technical support to customers and employees
• Ability to provide training to users
• Ability to maintain and update computer systems
• Excellent customer service skills
• Excellent communication skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of troubleshooting hardware and software issues
• Knowledge of installing and configuring computer systems
• Knowledge of providing technical support to customers and employees
• Knowledge of providing training to users
• Knowledge of maintaining and updating computer systems
Job Experience
• Previous experience in IT support
• Previous experience in customer service
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical support to customers and employees
• Provide training to users
• Maintain and update computer systems
• Respond to customer inquiries
• Monitor system performance
• Ensure security of data and access privileges