Junior Help Desk Specialist Jobs in Wisconsin , Employment

Are you looking for an exciting opportunity to join a dynamic team as a Junior Help Desk Specialist? We are looking for a motivated individual to provide technical support to our customers and help them resolve their IT issues. If you have a passion for problem-solving and a knack for customer service, this could be the perfect job for you!

Overview A Junior Help Desk Specialist is a technical support specialist who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. Detailed Job Description The Junior Help Desk Specialist is responsible for providing technical assistance to customers and employees. This includes troubleshooting hardware and software issues, providing technical support, and helping customers with their technical inquiries. The Junior Help Desk Specialist must be able to diagnose and resolve technical issues in a timely manner. They must also be able to communicate effectively with customers and employees. Job Skills Required

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Excellent communication and interpersonal skills

• Ability to troubleshoot and diagnose technical issues

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Ability to multi-task and prioritize tasks

Job Qualifications

• High school diploma or equivalent

• 1+ years of experience in a technical support role

• A+ certification or equivalent

• Knowledge of Windows operating systems

• Knowledge of Microsoft Office applications

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of Windows operating systems

• Knowledge of Microsoft Office applications

Job Experience

• 1+ years of experience in a technical support role

• Experience troubleshooting hardware and software issues

• Experience providing technical support

• Experience working in a fast-paced environment

Job Responsibilities

• Troubleshoot hardware and software issues

• Provide technical support to customers and employees

• Respond to customer inquiries in a timely manner

• Diagnose and resolve technical issues

• Communicate effectively with customers and employees

• Maintain customer records and documentation

• Monitor system performance and make necessary adjustments