Junior Applications Support Specialist Jobs

Other responsibilities may include backing up the IT Manager with the following:

Prioritize issues and create a plan for resolution within SLA timeframes; escalate problems (when required) to the appropriately experienced technician

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to assist in problem resolution

Consult with users at the work unit or departmental level on complex problems/issues and offer appropriate solutions

B.A. or B.S. with focus on technology or a related field preferred with at least one year of experience required.

Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication