Lead, Voice Of The Customer
By Headway.co At , Remote
You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
Act as the key CX functional stakeholder in new initiative development with cross-functional teams
CX owner of the CX <> Product Feedback model with a focus on efficiency and quality
Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
Voice Of Customer Jobs
By WEX At United States
Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
BA/BS degree or equivalent practical experience
Minimum 8+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Voice Instructor Needed In Jefferson, Ga
By Taylor Robinson Music At , Jefferson, Ga $20 - $30 an hour

Do you bring out the star in your students?

Are you taking any additional COVID-19 precautions?

Senior Manager, Voice Of Customer (Remote)
By Abercrombie & Fitch Co. At Columbus, OH, United States
2+ years of previous people management experience (preferred)
2+ years of experience with customer experience management platforms and customer feedback program management
4-year college degree or equivalent experience.
Experience working in a Retail/eCommerce environment is strongly preferred
Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life
Providing regular reporting and analysis for leadership and the broader organization, with a focus on identifying opportunities to minimize customer friction
Voice Of The Customer, Manager (Remote)
By ezCater At Boston, MA, United States
3 or more years experience leading teams
Collaborate with cross functional partners to increase customer satisfaction and lessen customer friction points
Coach and develop a team of agents regarding customer resolution best practices
Ability to effectively communicate and drive change
Ability to create compelling presentations to highlight the voice of the customer
History of a dedication to customer satisfaction and driving above average satisfaction while driving down customer service costs
Lead, Voice Of The Customer
By Headway At United States
You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
Act as the key CX functional stakeholder in new initiative development with cross-functional teams
CX owner of the CX <> Product Feedback model with a focus on efficiency and quality
Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
Provide real-time insights on customer reception and opportunities during new, company-wide launches
Sr. Voice Of The Customer
By Blend360 At Colorado, United States
3+ years of experience in consumer insights, research, analytics, and strategy.
3+ years partnering with stakeholders to develop actionable insights which enhance the customer experience and drive business results.
Continuously identify, evaluate, enhance, and update relevant customer feedback data sources.
Bachelor's Degree Bachelor's degree in Marketing, Research, Statistics, Math, or a similar field of study.
Voice Of Customer Project Manager
By Akkodis At El Segundo, CA, United States
2-3 or more years experience in project management leading large initiatives.
Voice of Customer Project Manager at El Segundo CA 90245 (Hybrid Remote)
Bachelors degree from a four-year college or university required; majors in Marketing, Business, Finance, Economics, or a related field preferred.
Experience in research or roles that leverage customer / employee feedback is preferred.
Experience with Qualtrics and Salesforce is preferred.
Voice of Customer Project Manager
Sr. Manager, Voice Of Customer
By Energizer Holdings At Bentonville, AR, United States
5-7 years of category management experience preferred
Lead category assessment, analysis, & insight generation. Own customer category management & analytics, leveraging syndicated and customer POS systems.
Develop, improve, and share best practices for Category Management & CPFR within the company and across the team
Provide internal consultation to key stakeholders on category management and CPFR
Sponsor or lead development of new processes, tools, or programs that will improve company or category management team
Analytical skills/abilities to analyze data from various systems to get to opportunity/root cause
Head Of Voice Of The Customer Program
By McAfee At San Jose, CA, United States
You have experience participating in cross-industry Customer Advocacy Councils and holding CX relevant professional qualifications is a plus.
Partnering with Brand & Product Strategy to correlate NPS, CSAT and other CX metrics to report how customer interactions impact experience.
You have 7-10 Years of experience in CX, Voice of the Customer and/or NPS programs with a preference for MBA.
Managing programs of global scope, impact and complexity through all phases of lifecycle.
Developing and managing end-to-end measurement system at multiple touchpoints to capture customer interactions.
Measuring and communicating the relative performance of key interaction points.
Adjunct Instructor Of Voice
By Tarleton State University At Stephenville, TX, United States

Diversity, Inclusion, and International Programs

Research and Economic Development (https://web.tarleton.edu/research/about-us/)

Voice Instructor Needed In Rockville, Md
By Taylor Robinson Music At , Rockville, Md $20 - $30 an hour

Do you bring out the star in your students?

Are you taking any additional COVID-19 precautions?

Voice Instructor Needed In Dillon, Co
By Taylor Robinson Music At , Dillon, Co $20 - $30 an hour

Do you bring out the star in your students?

Are you taking any additional COVID-19 precautions?

Adjunct Instructor Of Voice
By Webster University At , St. Louis, 63119, Mo
Develop syllabi appropriate to each course and level of degree instruction
Develop appropriate and progressive repertoire for each student in an applied lesson
Deliver weekly lessons of 30- or 60-minutes weekly to each student in an applied lesson
Provide all course instruction and lessons on the campus of Webster University
Evaluate and develop weekly progress of students appropriate to course study
Prepare Performance Majors for annual recitals in an applied lesson
Instructor Of Voice Jobs
By Mississippi University for Women At , Columbus, 39701, Ms

Will this job have a specific close date?