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Inbound Customer Service Unlicensed Representative Jobs in New Jersey

Customer Service Inbound I
By Biogensys At Newark, NJ, United States
This includes the data entry of claim applications and assisting walk-ins with new applications and Intake related matters.
At least one position will require billing experience
Customer Service Inbound I (Intake Unit)
Answering the switchboard, entering applications and bills as needed, ordering documentation for claims and processing ongoing counselling expenses for payment.
Performs the basic routine technical clerical work involved in the review and processing of claim applications.
Duties will also include coverage of the receptionist window and the VCCO switchboard.

Are you looking for a challenging and rewarding role in customer service? We are looking for an Inbound Customer Service Unlicensed Representative to join our team! You will be responsible for providing excellent customer service and resolving customer inquiries in a timely manner. If you have strong communication and problem-solving skills, we want to hear from you!

Overview Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. Detailed Job Description Inbound Customer Service Unlicensed Representatives are responsible for providing customer service to customers over the phone. They must be able to answer customer inquiries, troubleshoot customer issues, and provide solutions to customer problems. They must be able to handle customer complaints in a professional manner and provide appropriate solutions. Inbound Customer Service Unlicensed Representatives must be able to provide accurate and timely information to customers and must be able to handle customer inquiries in a timely manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 25 words per minute
• Ability to work flexible hours
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work in a team environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer systems and software
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
Job Responsibilities
• Answer customer inquiries over the phone
• Troubleshoot customer issues
• Provide solutions to customer problems
• Handle customer complaints in a professional manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a timely manner