Inbound Customer Service Specialist Jobs in New Jersey , Employment

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inbound Customer Service Specialist to join our team and provide top-notch customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills, a positive attitude, and a passion for helping others, this is the job for you!

Overview Inbound Customer Service Specialists are responsible for providing excellent customer service to customers who contact a company for assistance. They answer customer inquiries, provide product and service information, and resolve customer complaints. They also provide support to customers who are having difficulty with a product or service. Detailed Job Description Inbound Customer Service Specialists are responsible for responding to customer inquiries, providing product and service information, and resolving customer complaints. They answer customer calls, emails, and other forms of communication in a timely and professional manner. They must be knowledgeable about the company’s products and services and be able to provide accurate information to customers. They must also be able to troubleshoot customer problems and provide solutions. In addition, they must be able to handle customer complaints in a professional and courteous manner. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Knowledge of the company’s products and services

• Ability to troubleshoot customer problems

• Ability to provide accurate information to customers

• Ability to handle customer complaints

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Ability to type quickly and accurately

• Ability to multi-task

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of computer systems and software

• Knowledge of the company’s products and services

Job Experience

• Previous customer service experience

• Experience working in a fast-paced environment

Job Responsibilities

• Answer customer inquiries

• Provide product and service information

• Resolve customer complaints

• Troubleshoot customer problems

• Provide accurate information to customers

• Handle customer complaints in a professional and courteous manner