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Inbound Customer Service Specialist Jobs in Iowa

Owner Service Agent - Inbound Customer Service (Remote)
By GE Appliances At , Greenville, Sc
Effectively utilize time management, ability to multi-task, and use critical thinking.
Flexible with ability to take direction from management yet work independent to achieve goals.
Requirements for Remote Work Environment
Two+ years sales or service experience desired.
Good typing ability, and computer skills - comfortable navigating multiple online applications.
Good listening and questioning skills, with ability to resolve conflict
Bi-Lingual (Spanish) Customer Service Representative (Inbound)
By FinFit At , Remote $16 - $17 an hour
Required Knowledge, Skills and Abilities
Manage employee loan records and employer accounts to ensure both are accurate and complete
Strong organizational and communication skills with a pleasant phone demeanor
Process new loans and post payments
Troubleshoot errors or issues with the website or system with the IT staff
Answer the phones and transfer calls accordingly

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inbound Customer Service Specialist to join our team and provide top-notch customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills, a positive attitude, and a passion for helping others, this is the job for you!

Overview Inbound Customer Service Specialists are responsible for providing excellent customer service to customers who contact a company for assistance. They answer customer inquiries, provide product and service information, and resolve customer complaints. They also provide support to customers who are having difficulty with a product or service. Detailed Job Description Inbound Customer Service Specialists are responsible for responding to customer inquiries, providing product and service information, and resolving customer complaints. They answer customer calls, emails, and other forms of communication in a timely and professional manner. They must be knowledgeable about the company’s products and services and be able to provide accurate information to customers. They must also be able to troubleshoot customer problems and provide solutions. In addition, they must be able to handle customer complaints in a professional and courteous manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of the company’s products and services
• Ability to troubleshoot customer problems
• Ability to provide accurate information to customers
• Ability to handle customer complaints
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to type quickly and accurately
• Ability to multi-task
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of the company’s products and services
Job Experience
• Previous customer service experience
• Experience working in a fast-paced environment
Job Responsibilities
• Answer customer inquiries
• Provide product and service information
• Resolve customer complaints
• Troubleshoot customer problems
• Provide accurate information to customers
• Handle customer complaints in a professional and courteous manner