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Holiday Inn Express Front Desk Agent Jobs in Idaho

Comfort Inn And Mainstay Hotel Front Desk
By Town Pump At , Coeur D'alene, 83814, Id
Experience working with a computer, data entry, and multi-line phone systems preferred.
Ability to communicate in a courteous, professional manner with teammates, management, and guests.
Knowledge of hotel and guest service operations preferred.
Experience in cash handling and credit cards preferred.
Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines.
Complete all required company and brand specific training and/or certifications in a timely manner.

Are you looking for a job that offers flexible hours and the opportunity to make a difference in people's lives? Look no further! We are looking for a friendly and professional Front Desk Agent to join our team at the Holiday Inn Express. As a Front Desk Agent, you will be responsible for providing excellent customer service, managing reservations, and ensuring guests have a pleasant stay. If you are an outgoing and organized individual with a passion for hospitality, we want to hear from you!

Overview A Holiday Inn Express Front Desk Agent is responsible for providing excellent customer service to guests of the Holiday Inn Express. They are the first point of contact for guests and are responsible for checking guests in and out, answering phone calls, and providing information about the hotel and its services. Detailed Job Description The Holiday Inn Express Front Desk Agent is responsible for providing excellent customer service to guests of the Holiday Inn Express. They are the first point of contact for guests and are responsible for checking guests in and out, answering phone calls, providing information about the hotel and its services, and resolving any customer service issues. They must also be able to handle cash and credit card transactions, maintain accurate records, and ensure that all guests are satisfied with their stay. Job Skills Required
• Excellent customer service skills
• Ability to handle cash and credit card transactions
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of hotel policies and procedures
• Knowledge of customer service principles and practices
• Knowledge of cash handling and credit card processing
• Knowledge of computer systems and software
Job Experience
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
Job Responsibilities
• Greet and welcome guests upon arrival
• Check guests in and out of the hotel
• Answer phone calls and provide information about the hotel and its services
• Handle cash and credit card transactions
• Maintain accurate records
• Resolve customer service issues
• Ensure that all guests are satisfied with their stay