Helpdesk Service Lead Jobs in Washington , Employment

Are you looking for an exciting opportunity to lead a team of Helpdesk professionals? We are looking for a Service Lead to join our team and provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the Helpdesk, ensuring that all customer inquiries are handled in a timely and efficient manner. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

A Helpdesk Service Lead is responsible for providing technical support to customers and employees. They are the first point of contact for any technical issues and are responsible for resolving them in a timely manner.

What is Helpdesk Service Lead Skills Required?

• Excellent customer service and communication skills

• Ability to troubleshoot and solve technical problems

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Ability to work independently and as part of a team

• Ability to prioritize tasks and manage time effectively

What is Helpdesk Service Lead Qualifications?

• Bachelor’s degree in computer science, information technology, or related field

• Relevant certifications in computer hardware and software

• Previous experience in a customer service or technical support role

What is Helpdesk Service Lead Knowledge?

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

What is Helpdesk Service Lead Experience?

• Previous experience in a customer service or technical support role

• Experience with remote support tools

• Experience with ticketing systems

What is Helpdesk Service Lead Responsibilities?

• Provide technical support to customers and employees

• Troubleshoot and resolve technical issues

• Respond to customer inquiries in a timely manner

• Monitor and maintain