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Help Desk Technical Support Jobs in Connecticut

Computer Technician / Help Desk Support
By Enterprise Computer, LLC At Clinton, CT, United States
Exceptional organizing and time-management skills
Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
Manage security options and software in computers and networks to maintain privacy and protection from attacks
Offer timely technical support and teach users how to utilize computers correctly
A+ or other Industry standard certifications
Proven experience as computer technician or similar role
B2B Support & Help Desk Specialist Usa
By Qmarkets At Shelton, CT, United States
Create and maintain the knowledge base (articles, videos, interactive help pop ups etc.) with English content creation.
Strong logical and communication skills
Proven working experience in enterprise technical positions
Excellent troubleshooting and problem-solving skills
Working 4 days a week from home, 1 day from office
Acting as the main POC (point of contact) for all customers’ tickets re our product, including bugs and queries.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Technical Support professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice and guidance, and resolving customer inquiries. If you are passionate about technology and helping others, this is the job for you!

Overview of Help Desk Technical Support Help Desk Technical Support is a customer service role that provides technical assistance to customers and clients. This role is responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers with their technical needs. Detailed Job Description of Help Desk Technical Support Help Desk Technical Support is responsible for providing technical assistance to customers and clients. This includes troubleshooting and resolving technical issues, providing technical advice and guidance, and helping customers with their technical needs. The Help Desk Technical Support role is also responsible for responding to customer inquiries, providing customer service, and maintaining customer satisfaction. Help Desk Technical Support Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and resolve technical issues
• Ability to provide technical advice and guidance
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Help Desk Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot and resolve technical issues
Help Desk Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Help Desk Technical Support Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical advice and guidance
Help Desk Technical Support Job Responsibilities
• Respond to customer inquiries and provide customer service
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Maintain customer satisfaction
• Monitor and maintain network systems and protocols
• Update customer records and documentation