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Help Desk Receptionist Jobs in Virginia

Help Desk Engineer Jobs
By City of Newport News At , Newport News, 23606 $56,612 - $66,457 a year

JOB DESCRIPTION HELP DESK ENGINEER INFORMATION TECHNOLOGY Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 NEWPORT NEWS, VA Phone: ...

Help Desk Engineer, Mid
By Booz Allen Hamilton At , Arlington, 22202 $49,800 - $102,000 a year
Experience with providing IT customer support, including software installation, hardware troubleshooting, and ticket management
4+ years of experience with working in a professional environment
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
Ability to provide excellent interpersonal interactions with executive clients
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
Help Desk Team Lead
By D.R. Horton At , Arlington, Tx
Prior project management experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software
Ensure team members have current knowledge of all internal policies and procedures
Assist manager in establishing and coordinating special assignments within the Helpdesk
Cover for manager when out of the office or on vacation
High school diploma or general education degree (GED)

Are you looking for a job that combines customer service and technical support? We are looking for a Help Desk Receptionist to join our team! As a Help Desk Receptionist, you will be the first point of contact for our customers, providing technical assistance and customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing helpful advice and guidance. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Help Desk Receptionist is responsible for providing customer service and technical support to customers over the phone, via email, or in person. They are the first point of contact for customers and are expected to provide a high level of customer service.

Detailed Job Description:

The Help Desk Receptionist is responsible for providing customer service and technical support to customers over the phone, via email, or in person. They are the first point of contact for customers and are expected to provide a high level of customer service. The Help Desk Receptionist is responsible for answering customer inquiries, troubleshooting customer issues, and providing technical support. They must be able to effectively communicate with customers, understand customer needs, and provide solutions. The Help Desk Receptionist must also be able to work independently and as part of a team.

What is Help Desk Receptionist Job Skills Required?

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Ability to multitask

What is Help Desk Receptionist Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team

What is Help Desk Receptionist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is Help Desk Receptionist Job Experience?

• Previous experience in customer service or technical support

What is Help Desk Receptionist Job Responsibilities?

• Answer customer inquiries over the phone, via email, or in person
• Troubleshoot customer issues
• Provide technical support
• Follow up with customers to ensure their satisfaction
• Maintain customer records
• Document customer interactions
• Assist with other customer service tasks as needed