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Help Desk Level II Jobs in Oregon

Help Desk Agent (Ii)
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Certified ServiceNow Administrator certification Previous Department of Energy experience.
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Service Desk Specialist (Level I & Ii)
By XPERTECHS At , Columbia, Md
At least 2 years recent Service Desk experience to the small or mid-sized business market
Excellent written and verbal communication skills are essential
Effective organizational, multi-tasking, and prioritization skills
Associate’s Degree (with a Bachelor’s degree preferred)
Strong aptitude in OS repairs, malware and virus removal, hardware, software, upgrades and troubleshooting
Demonstrate a willingness to meet or exceed needs of clients by pursuing improved causes of action
Entry Level Help Desk Support - Hybrid Opportunity
By Serco North America At , Beavercreek, 45431, Oh $47,236 - $70,854 a year
Additional desired experience and skills:
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
1-2 years of previous help desk or service desk experience
Provides support to end users on a variety of issues.
Actively work (incidents and tasks) in queue providing resolution
Provides information for escalated issues and users

Are you looking for a challenging and rewarding role in the IT industry? We are looking for a Help Desk Level II professional to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have excellent customer service skills, a strong technical background, and a passion for helping others, then this is the job for you!

Help Desk Level II job is a technical support role that provides assistance to customers with technical issues. The Level II Help Desk Technician is responsible for providing advanced technical support to customers, troubleshooting complex technical issues, and escalating issues to higher levels of support when necessary.

What is Help Desk Level II Skill Requirements?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network protocols and operating systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Help Desk Level II Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• 2+ years of experience in a technical support role

What is Help Desk Level II Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network protocols and operating systems
• Knowledge of customer service principles and practices

What is Help Desk Level II Experience?

• 2+ years of experience in a technical support role
• Experience troubleshooting complex technical issues
• Experience with remote support tools

What is Help Desk Level II Responsibilities?

• Provide advanced technical support to customers
• Troubleshoot complex technical issues
• Escalate issues to higher levels of support when necessary