Healthcare Call Center Jobs in Kansas , Employment

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference in people's lives? Look no further! We are looking for motivated individuals to join our Healthcare Call Center team. You will be responsible for providing excellent customer service to our clients and helping them with their healthcare needs. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

Overview A Healthcare Call Center is a customer service center that provides support to patients and healthcare providers. The call center typically handles inquiries related to medical billing, insurance, and other healthcare-related topics. The call center staff is responsible for providing accurate and timely information to customers and resolving any issues that may arise. Detailed Job Description The Healthcare Call Center Representative is responsible for providing excellent customer service to patients and healthcare providers. The representative will answer incoming calls, respond to inquiries, and provide accurate information regarding medical billing, insurance, and other healthcare-related topics. The representative will also be responsible for resolving any customer issues that may arise. Job Skills Required

• Excellent customer service skills

• Knowledge of medical billing and insurance

• Ability to handle multiple tasks simultaneously

• Excellent communication and interpersonal skills

• Ability to remain calm and professional in stressful situations

• Proficiency in computer applications

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of medical terminology

• Knowledge of medical billing and insurance

• Ability to type at least 40 words per minute

Job Knowledge

• Knowledge of medical terminology

• Knowledge of medical billing and insurance

• Knowledge of customer service principles and practices

• Knowledge of computer applications

Job Experience

• Previous customer service experience

• Previous experience in a healthcare setting

Job Responsibilities

• Answer incoming calls and respond to inquiries

• Provide accurate information regarding medical billing, insurance, and other healthcare-related topics

• Resolve customer issues in a timely and professional manner

• Maintain customer records and update customer information as needed

• Follow up with customers to ensure satisfaction

• Monitor customer feedback and provide feedback to management