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Head Of Patient Technical Support Jobs

Head Of Program Manager (Technical)
By SBT At San Diego Metropolitan Area, United States
Manage technically complex hardware projects with multiple teams across the organization
Work with external business partners to understand project requirements and deliverables
Must have experience with silicon and/or hardware products, preferably in a influential leadership position
7-10+ years of related experience
Relevant industry technical abilities in chip design, operations, and manufacturing
Promote engineering efforts as it relates to the development of next-gen computing technology
Head Of Program Manager (Technical)
By SBT At San Francisco Bay Area, United States
Manage technically complex hardware projects with multiple teams across the organization
Work with external business partners to understand project requirements and deliverables
Must have experience with silicon and/or hardware products, preferably in a influential leadership position
7-10+ years of related experience
Relevant industry technical abilities in chip design, operations, and manufacturing
Promote engineering efforts as it relates to the development of next-gen computing technology
Head Of Program Manager (Technical)
By SBT At Austin, Texas Metropolitan Area, United States
Manage technically complex hardware projects with multiple teams across the organization
Work with external business partners to understand project requirements and deliverables
Must have experience with silicon and/or hardware products, preferably in a influential leadership position
7-10+ years of related experience
Relevant industry technical abilities in chip design, operations, and manufacturing
Promote engineering efforts as it relates to the development of next-gen computing technology
Head Of Program Manager (Technical)
By SBT At Greater Boston, United States
Manage technically complex hardware projects with multiple teams across the organization
Work with external business partners to understand project requirements and deliverables
Must have experience with silicon and/or hardware products, preferably in a influential leadership position
7-10+ years of related experience
Relevant industry technical abilities in chip design, operations, and manufacturing
Promote engineering efforts as it relates to the development of next-gen computing technology
Head Of Support Jobs
By OpenPhone At United States
You have 7+ years of experience building and managing high-performing technical support teams in a multi-channel environment, including managing managers.
You have experience in live channel support, including chat-based and phone support.
Ideally, you have previous B2B SaaS experience, too.
Hire, develop, and grow a team of best-in-class talent around the world who share core values and common goals
Team up with outsourcing partners where appropriate while maintaining our high bar for excellence
You’re an exceptional communicator and are proficient in working with distributed teams.
Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Manager Of Technical Support
By Entrata At United States
Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
Willingness to be a hands-on contributor; excellent communication skills, including issue tracking, triaging, and crisis management
Manages and oversees the operations associated with a team of front-line technical staff providing end-to-end support for Entrata Products
Reinforce and build processes that improve customer and employee experience and balance the team’s workload.
3+ years of customer support experience in a SaaS organization
World-class customer service and communication skills, both verbal and written
Head Of Patient Support And Specialty
By Biocon Biologics At New Jersey, United States
Excellent project management skills, with the ability to handle multiple tasks at one time
Deep knowledge of US payers and their economic drivers. Understand flow of the dollar for distribution pharmacy and medical benefit.
Minimum 10 years of managed markets contracting and pricing experience
Exceptional communication skills that include verbal, written and presentation abilities
Understand and manage contractual commitments, ensure ongoing reporting from key vendors.
Therapeutic experience in the Biosimilars, Oncology, Diabetes, and Immunology marketplace preferred

Are you looking for a challenging and rewarding role in patient technical support? We are looking for a Head of Patient Technical Support to join our team and lead our efforts in providing exceptional technical support to our patients. You will be responsible for managing a team of technical support professionals, developing and implementing strategies to ensure our patients receive the best possible technical support, and ensuring our technical support processes are efficient and effective. If you have a passion for providing excellent customer service and a commitment to excellence, this could be the perfect role for you!

Overview:

The Head of Patient Technical Support is responsible for leading a team of technical support professionals to provide technical assistance to patients and healthcare providers. This individual will be responsible for developing and implementing strategies to ensure the highest level of customer service and satisfaction.

Detailed Job Description:

The Head of Patient Technical Support will be responsible for leading a team of technical support professionals to provide technical assistance to patients and healthcare providers. This individual will be responsible for developing and implementing strategies to ensure the highest level of customer service and satisfaction. The Head of Patient Technical Support will also be responsible for developing and maintaining customer service standards, ensuring that customer service representatives are properly trained and equipped to handle customer inquiries, and monitoring customer service metrics. Additionally, this individual will be responsible for managing customer service budgets, developing and implementing customer service policies and procedures, and providing technical support to customers.

What is Head Of Patient Technical Support Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of customer service principles and practices
• Ability to lead and motivate a team
• Knowledge of customer service software and tools
• Ability to analyze customer service data and metrics
• Ability to develop customer service policies and procedures
• Knowledge of healthcare regulations and standards
• Ability to troubleshoot technical issues

What is Head Of Patient Technical Support Job Qualifications?

• Bachelor’s degree in a related field
• 5+ years of experience in customer service or technical support
• Experience leading a team of customer service or technical support professionals
• Knowledge of healthcare regulations and standards

What is Head Of Patient Technical Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of healthcare regulations and standards

What is Head Of Patient Technical Support Job Experience?

• 5+ years of experience in customer service or technical support
• Experience leading a team of customer service or technical support professionals

What is Head Of Patient Technical Support Job Responsibilities?

• Develop and implement customer service strategies to ensure the highest level of customer service and satisfaction
• Develop and maintain customer service standards
• Train and equip customer service representatives to handle customer inquiries
• Monitor customer service metrics
• Manage customer service budgets
• Develop and implement customer service policies and procedures
• Provide technical support to customers