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Guest Services Director Jobs in Pennsylvania

Villanova Athletics Guest Services Staff
By Villanova University At Villanova, PA, United States
Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations
Go above and beyond to enhance game day experience
Positive attitude toward taking on additional job responsibilities
The vision requirement includes the ability to review written and electronic materials in both digital and physical format
Physical Requirements and/or Unusual Work Hours:
Exceed customer service expectations of all Wildcat community members
Guest Services Coordinator Jobs
By Stay Alfred At Philadelphia, PA, United States
Hotel Supervisory / Customer Service Experience is a plus
Experience in a Self Supporting Role with limited supervision
The ideal candidate will have varied experience in hospitality
Paid Time Off, Medical / Dental / Vision Benefits, Life Insurance
Cleaning, Housekeeping, and Customer Service
Guest Service Coordinators spend many hours physically functioning: Standing, walking, bending or reaching, to satisfy guest needs
Guest Services Coordinator Jobs
By Stay Alfred At Pittsburgh, PA, United States
Customer Service Experience required and Hotel Supervisory experience preferred
Experience in a Self Supporting Role with limited supervision
The ideal candidate will have varied experience in hospitality
Paid Time Off, Medical / Dental / Vision Benefits, Life Insurance
Cleaning, Housekeeping, and Customer Service
Guest Service Coordinators spend many hours physically functioning: Standing, walking, bending or reaching, to satisfy guest needs
Director Of Guest Services
By The Wurzak Hotel Group At King of Prussia, PA, United States
Attention to details with good organizational and efficient time management skills.
Any other tasks/duties as requested by management.
Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
Receive information from the previous shift manger and pass on pertinent details to the oncoming manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests’ managers and other employees.
Perform special projects and other responsibilities as assigned.
Mgr, Guest Services Jobs
By Hershey Entertainment & Resorts Company At Hershey, PA, United States
Supervise the day to day operations of Guest Services and Concierge.*
Measure success and implement innovation methods to ensure a perfect arrival and departure, including maintaining Forbes and AAA status.*
Hire, train, develop, coach/counsel, conduct performance appraisals and develop departmental goals with staff.*
Address and resolves employee and guest concerns quickly, efficiently and courteously.*
Focus on arrival and departure process, Platinum program, drivers and vehicle procedures.*
Focus on creating a working environment that reflects the Company Core Values and delivers on service excellence*
Guest Services Representative Jobs
By Cadia Healthcare At Kennett Square, PA, United States
Affordable Medical, Dental, and Vision Benefits for You & Your Family
Minimum 1-year previous front desk experience, preferably in a large volume property.
Excellent verbal and written communication skills.
401k Retirement With Company Match
Paid Time Off & Paid Holidays
Short-term Disability and Maternity Leave Options, Personal and Family Medical Leave

Are you looking for an exciting opportunity to lead a team of dedicated professionals in providing exceptional guest services? We are looking for a Guest Services Director to join our team and help us create an unforgettable experience for our guests! As the Guest Services Director, you will be responsible for overseeing the daily operations of our guest services department, ensuring that all guests receive the highest level of service. If you have a passion for customer service and a commitment to excellence, this is the job for you!

Overview The Guest Services Director is responsible for overseeing the operations of the guest services department. This includes managing staff, ensuring customer satisfaction, and developing strategies to improve the guest experience. The Guest Services Director is also responsible for developing and implementing policies and procedures to ensure the highest level of customer service. Detailed Job Description The Guest Services Director is responsible for overseeing the operations of the guest services department. This includes managing staff, ensuring customer satisfaction, and developing strategies to improve the guest experience. The Guest Services Director is also responsible for developing and implementing policies and procedures to ensure the highest level of customer service. The Guest Services Director will be responsible for managing the day-to-day operations of the department, including scheduling, training, and supervising staff. The Guest Services Director will also be responsible for developing and implementing customer service initiatives, such as loyalty programs and customer surveys. The Guest Services Director will also be responsible for developing and maintaining relationships with vendors and suppliers. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to manage and motivate staff
• Ability to develop and implement customer service initiatives
• Ability to develop and maintain relationships with vendors and suppliers
• Knowledge of hospitality industry standards and regulations
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in hospitality management or related field
• 5+ years of experience in a hospitality management role
• Proven track record of successful customer service initiatives
• Proven track record of successful vendor and supplier relationships
Job Knowledge
• Knowledge of hospitality industry standards and regulations
• Knowledge of computer systems and software
• Knowledge of customer service best practices
Job Experience
• 5+ years of experience in a hospitality management role
• Proven track record of successful customer service initiatives
• Proven track record of successful vendor and supplier relationships
Job Responsibilities
• Manage and motivate staff
• Develop and implement customer service initiatives
• Develop and maintain relationships with vendors and suppliers
• Monitor customer satisfaction
• Develop and implement policies and procedures
• Ensure compliance with hospitality industry standards and regulations
• Monitor and analyze customer feedback
• Develop and implement strategies to improve the guest experience