Guest Service Manager Jobs
By The Mob Museum, the National Museum of Organized Crime and Law Enforcement At Las Vegas, NV, United States
Experience / Qualifications / Requirements:
A minimum of 3 years of experience in guest services in an educational, cultural, or entertainment attraction.
Prior experience serving in a Manager-on-Duty function is preferred.
Proficient computer skills in MS Word, Excel, and PowerPoint. Database and additional software knowledge is preferred.
Provide operational assistance for special events, programs, educational outreach, and promotional efforts.
Strategize and coordinate solicitation of guest feedback, implementation of consistent communications to on-site guest regarding offerings.

Are you looking for an exciting opportunity to be the face of a company? We are looking for a Guest Service Receptionist to join our team! As the first point of contact for our guests, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere. You will be the one to greet and assist our guests, answer their questions, and ensure their stay is as comfortable and enjoyable as possible. If you have a passion for hospitality and customer service, we want to hear from you!

Overview:

Guest Service Receptionists are responsible for providing excellent customer service to guests and visitors of a business or organization. They greet guests, answer questions, provide information, and assist with any needs the guest may have. They also handle administrative tasks such as scheduling appointments, taking messages, and managing reservations.

Detailed Job Description:

Guest Service Receptionists are responsible for providing excellent customer service to guests and visitors of a business or organization. They greet guests, answer questions, provide information, and assist with any needs the guest may have. They also handle administrative tasks such as scheduling appointments, taking messages, and managing reservations. They must be able to multitask and handle a variety of tasks at once. They must also be able to work in a fast-paced environment and maintain a professional demeanor at all times.

What is Guest Service Receptionist Job Skills Required?

• Excellent customer service skills
• Ability to multitask
• Strong communication skills
• Knowledge of office procedures
• Proficiency in computer software
• Ability to work in a fast-paced environment
• Ability to handle a variety of tasks
• Ability to remain professional at all times

What is Guest Service Receptionist Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or hospitality
• Knowledge of office procedures
• Proficiency in computer software

What is Guest Service Receptionist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of office procedures
• Knowledge of computer software
• Knowledge of hospitality industry

What is Guest Service Receptionist Job Experience?

• Previous experience in customer service or hospitality
• Previous experience in a receptionist role

What is Guest Service Receptionist Job Responsibilities?

• Greet guests and visitors
• Answer questions and provide information
• Assist guests with any needs
• Schedule appointments and manage reservations
• Take messages and transfer calls
• Handle administrative tasks such as filing and data entry
• Maintain a professional demeanor at all times