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Guest Service Assistant Manager Jobs in New York

Guest Service Manager Jobs
By Highgate At New York, NY, United States
Perform other duties as requested by management.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.

Are you looking for a challenging and rewarding role in the hospitality industry? We are looking for a Guest Service Assistant Manager to join our team and provide exceptional customer service to our guests. You will be responsible for managing the front desk, ensuring a smooth check-in and check-out process, and providing a high level of customer service. If you have a passion for hospitality and a commitment to excellence, this is the perfect job for you!

Overview The Guest Service Assistant Manager is responsible for providing excellent customer service to guests and ensuring that all guest service operations are running smoothly. This position requires strong leadership and communication skills, as well as the ability to manage multiple tasks and prioritize effectively. Detailed Job Description The Guest Service Assistant Manager is responsible for overseeing the daily operations of the guest service department. This includes managing staff, providing customer service, resolving customer complaints, and ensuring that all guest service operations are running smoothly. The Guest Service Assistant Manager is also responsible for training and developing staff, monitoring performance, and ensuring that all customer service standards are met. Job Skills Required
• Excellent customer service skills
• Strong leadership and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of guest service operations
• Ability to train and develop staff
• Ability to resolve customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service or hospitality role
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards and regulations
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry standards and regulations
• Knowledge of guest service operations
Job Experience
• Previous experience in a customer service or hospitality role
• Previous experience in a supervisory or management role
Job Responsibilities
• Manage staff and provide customer service
• Train and develop staff
• Monitor performance and ensure customer service standards are met
• Resolve customer complaints
• Ensure that all guest service operations are running smoothly