Manager, Customer Care, Rentals
By Zillow At United States
Leading the Zillow Rental Manager support team to drive key company business results, employee engagement, and a world-class customer experience.
Real estate experience and knowledge preferred.
Strong leadership skills: Ability to inspire and empower a team, set and reevaluate clear goals, and provide guidance and support.
Proven track record of delivering exceptional customer service: Demonstrated experience in meeting or exceeding customer satisfaction targets.
Professionalism and excellent interpersonal skills: Able to connect with people of varying degrees of product and technical proficiency.
Intermediate knowledge of Zendesk, Salesforce or similar customer service tools and platforms.
Senior Program Manager, Rentals
By Zillow At United States
5+ years proven experience in program management and familiarity working with product managers
Demonstrated proficiency in organization and time management skills with the ability to prioritize multiple projects to achieve success.
Manage and optimize ad product business operations, including coordinating go-to-market strategy for product rollouts with sales, marketing, ops, and product
Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves, and do hands-on work.
Exceptional written and verbal presentation abilities
Sharp analytical attitude with skills that enable you to make timely, data-driven decisions and recommendations