Global Helpdesk Engineer Jobs

Remote support experience (Microsoft Teams, Zoom, TeamViewer).

Excellent written and verbal communication skills

Intermediate to advanced technical support experience for:

Fundamental knowledge ticketing systems and resolution documentation

Fundamental knowledge of databases (SQL Server or Informix)

Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#

Maintain an accurate record of activities using office tools and Incident Management software.

Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.

Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.

Analytical, problem-solving, and decision-making skills.

Experience in a Customer-Facing Service or Helpdesk role.

Basic to intermediate knowledge of application, database, & operating systems.