Vp Of Global Customer Experience Jobs in Texas

Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.

Effectively coach and performance manage team members.

A passion for delivering world-class customer experiences.

An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.

An analytical mindset with experience using data-driven insights to inform decision-making.

Excellent communication, presentation and interpersonal skills.

4+ years of experience as a Workforce Analyst with global responsibilities

Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives

Collaborate with managers to ensure that staffing levels meet our needs

Proficient in Excel (can perform complex functions) and other data analysis tools.

Enthusiasm for customer service and understanding process pain points

Analyze and interpret workforce data to identify trends and patterns

3+ years of experience in customer success or account management and process improvement leadership with progressively increasing responsibilities

Experience helping others develop skills and expertise as evidenced by the career growth of direct reports

Employ skills for analyzing and improving processes as a resource for customers engaged in improving their operations

Be a resource for all in how to collect and analyze provider, patient and client experience data

Support the creation, launch, and administration of new features for customer experience data collection

Experience working with technologists on software or mobile/web application usability improvement