Geek Squad Consultation Agent Jobs in Utah , Employment

Are you looking for a job that combines your technical knowledge with your customer service skills? Join the Geek Squad and become a Consultation Agent! Help customers with their tech needs and provide them with the best solutions. Be part of a team that is passionate about technology and making a difference in people's lives.

What is Geek Squad Consultation Agent Skill Requirements?

• Excellent customer service skills

• Knowledge of computer hardware and software

• Ability to troubleshoot and diagnose technical issues

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

• Ability to work in a fast-paced environment

What is Geek Squad Consultation Agent Qualifications?

• High school diploma or equivalent

• Previous experience in a customer service role

• Technical certifications or degrees in computer science or related field (preferred)

What is Geek Squad Consultation Agent Knowledge?

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting and diagnosing technical issues

• Knowledge of computer networking and security

What is Geek Squad Consultation Agent Experience?

• Previous experience in a customer service role

• Previous experience in a technical support role (preferred)

What is Geek Squad Consultation Agent Responsibilities?

• Provide technical support to customers via phone, email, and chat

• Troubleshoot and diagnose customer technical issues

• Provide advice and guidance to customers on the use of computer hardware and software

• Maintain customer records and update customer information in the system

• Follow up with customers to ensure their satisfaction with the service provided

• Assist customers with product selection and