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Geek Squad Consultation Agent Jobs in New York

Geek Squad Home Theater Cadet (Part Time)
By Best Buy At New York, NY, United States
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Responsibly manages inventory and Geekmobile maintenance.
Previous experience actively using and learning about technology products
Previous experience in sales, delivery, installation, and/or repair
Previous experience in Customer Service
Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices.
Geek Squad Home Theater Cadet (West Nyack, Ny)
By Best Buy At West Nyack, NY, United States
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Responsibly manages inventory and Geekmobile maintenance.
Previous experience actively using and learning about technology products
Previous experience in sales, delivery, installation, and/or repair
Previous experience in Customer Service
Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices.

Are you looking for a job that combines your technical knowledge with your customer service skills? Join the Geek Squad and become a Consultation Agent! Help customers with their tech needs and provide them with the best solutions. Be part of a team that is passionate about technology and making a difference in people's lives.

What is Geek Squad Consultation Agent Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Geek Squad Consultation Agent Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Technical certifications or degrees in computer science or related field (preferred)

What is Geek Squad Consultation Agent Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnosing technical issues
• Knowledge of computer networking and security

What is Geek Squad Consultation Agent Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role (preferred)

What is Geek Squad Consultation Agent Responsibilities?

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and diagnose customer technical issues
• Provide advice and guidance to customers on the use of computer hardware and software
• Maintain customer records and update customer information in the system
• Follow up with customers to ensure their satisfaction with the service provided
• Assist customers with product selection and