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Fully Remote Customer Service Representative Jobs in Illinois

Fully Remote - Customer Care Representative I
By STERIS At Des Plaines, IL, United States
Provide post-order management support including issue resolution.
Manage Customer response level as indicated to meet Customer expectations.
Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.
1-2 years business experience (direct contact with Customers and Sales)
Strong decision-making skills; understands how decisions impact the Customer and the Company

Are you looking for a fully remote customer service representative job that allows you to work from the comfort of your own home? We are looking for a customer service representative who is passionate about providing excellent customer service and is eager to help our customers. As a customer service representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If this sounds like the perfect job for you, apply now!

What is Fully Remote Customer Service Representative Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Proficiency in using computers and software programs
• Ability to multitask and prioritize tasks
• Excellent problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

What is Fully Remote Customer Service Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication and interpersonal skills

What is Fully Remote Customer Service Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Fully Remote Customer Service Representative Experience?

• Previous customer service experience
• Experience in a remote customer service role

What is Fully Remote Customer Service Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure their satisfaction
• Document customer interactions and transactions
• Maintain customer records in the customer service database
• Monitor customer service metrics and suggest improvements
• Provide feedback to management on customer service issues