Fully Remote Care Coordinator Jobs in Illinois

Provide post-order management support including issue resolution.

Manage Customer response level as indicated to meet Customer expectations.

Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…

Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.

1-2 years business experience (direct contact with Customers and Sales)

Strong decision-making skills; understands how decisions impact the Customer and the Company

Proficiency with technology; experience with Google apps, Apple products, and customer relationship management software a plus

Bachelor’s degree or 5 years relevant experience in healthcare or benefits/insurance organization is highly preferred.

Ability to independently manage one’s own workload while maintaining quality targets, department metrics, and exceeding member expectations

Demonstrated ability to think critically and problem solve complex situations

A sense of humor. We work hard. So we like to laugh a lot too

Ability to work from a home office if needed