Fraud Risk Investigation Analyst Jobs in Florida

Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields

Experience with help desk software (ZenDesk, Oracle etc.) preferred

Experience with payment processors (Braintree, PayPal etc.) preferred

Excellent verbal and written communication skills

Hall of Fame benefit programs and platforms

Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts

Drive process change management, leveraging data to drive insights and improvement by partnering with Operations analytics.

Partner with workforce management to balance cost and capacity to meet established SLAs.

Identify opportunities to reduce fraud risk while delivering better Member experience.

10+ years of relevant fraud or financial crime operations experience managing multiple teams in a large or super regional Financial Institutions.

Investment Securities Fraud experience is a plus.

Lead and coach investigators on productivity while driving accountability and efficacy.

5-8+ years relevant work experience, on fraud, investigations, supplier due diligence, operational risk and / or business management role

Experience in project/task tracking, senior management reporting and communications

Support ESPA in Fraud Management Program management and/or oversight, as required by the Matrix Manager

Perform any Risk projects as assigned by management

Strong communications in English and influencing skill in remote environment

Cooperate with Citi’s second and third line defense on fraud related requirements.

10+ years relevant project management experience

Experience in the use of Jira, Confluence and Office project management tools.

Maintain and optimize operational project intake process and procedures management, capacity management, reporting and audit/control record-keeping.

Excellent communication and presentation skills.

Adopts proactive, not reactive, approaches and offers creative solutions. Strives for continuous improvement.

Bachelor’s Degree or equivalent work experience.