Franchised Front Office Manager Jobs in Texas

· Must have excellent business communication skills and strong time management skills needed.

· Perform all other duties as assigned by management.

· Reports accidents, injuries, near-misses, property damage or loss to management and alerts HR right away.

· Advanced knowledge of hotel operations processes and procedures. Proven experience supervising departments of 15+ team members

Supervising experience: 1 year (Preferred)

· Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.

Perform other duties as requested by management.

Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

The ability to demonstrate exceptional Customer Service Skills.

Perform other duties as requested by management.

Supervise all guest services department managers.

2 to 5 years hospitality related experience.

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Assistant General Manager – General Manager - Area General Manager

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

At least 2 years progressive management experience within the Rooms Division of a hotel

Responsible for short- and long-term planning and the management of the hotel’s Front Office operations.

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables.

With opening hotels, previous hotel pre-opening experience preferred

Perform other duties as requested by management.

Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

The ability to demonstrate exceptional Customer Service Skills.

3. Evaluate the staffing requirements and create work schedules weekly adhering to budget goals

6. Ensure staff’s knowledge of hotel services, features and amenities

Education: High school diploma or equivalent required

Licenses/Certifications Valid Class III Driver’s license and good Driver’s Abstract required. Provide evidence of

1. Ensure compliance with brand standards and procedures for Valet services

2. Must maintain a safe working environment through ongoing compliance of safety guidelines